New Forum feedback

Hey snozdop! 👋

First off, I want to apologize for the delayed response - it’s been a busy stretch since launch, but I really appreciate you taking the time to share this feedback. You’ve clearly given the new forum a thorough look, and this kind of detailed input is super helpful.

Let's dive into a few of the things you've mentioned here 👇

Pagination vs. Infinite Scroll

Totally get where you’re coming from on this. Infinite scroll has its benefits, but losing your place and having to keep clicking Show More isn’t ideal. We’ll pass this feedback along to our platform provider and see if there’s a better way to handle navigation, especially when returning to a discussion.

Forum Structure & Category Clarity

Appreciate the thoughtful feedback on this! The goal with our structure was to keep things streamlined, which is why we opted for a single Password Manager category with tags to help filter by platform. That said, we totally understand the desire for more direct links to specific sections - like jumping straight into iOS discussions without relying on tags. We’ll take this back to the team to see if there’s a way to improve navigation while keeping things organized.

We also hear you on the need for clearer descriptions for some sections, like Lounge and Device Trust. If it’s not immediately obvious what those areas are for, that’s something we can refine to make sure people know where to post and what to expect.

URL Structure & Breadcrumbs

Good eye on the inconsistencies. Some of that is just how the platform structures things, but there’s definitely room to tighten things up so URLs, breadcrumbs, and section names all match up more logically. We’ll dig into what’s possible there.

Navigation & Sidebar Behavior

Totally hear you on the sidebar disappearing when clicking into a tag or post. That’s something we can (and will) flag with our platform partner and see if there’s a way to improve the experience so navigating between tags doesn’t feel like backtracking.

Menu Consistency (Discussions vs. Groups)

That’s an interesting point! There’s a difference in how Discussions and Groups are structured behind the scenes, but if they functionally feel the same, it makes sense to revisit the naming and menu options for consistency. We’ll take a look at this bit.

Betas Section Organization

This is something we definitely considered when we were migrating the Beta categories over from the previous Community. In earlier versions of 1Password, where different platforms had more distinct codebases, it made sense to break out beta discussions by operating system or app type. But with 1Password 8, everything is built on a shared foundation, so separating discussions into individual subcategories for each platform didn’t quite fit the way things work now.

That said, we know there are still platform-specific differences that come into play, and we’ll keep an eye on how this setup works in practice. If we find that things need further refinement to make it easier to navigate and filter discussions, we’ll make adjustments. Really appreciate the feedback on this!

Launch Timing & Search Indexing

We did a lot of testing before launch, but real-world use always brings up areas we can refine further. We’re actively monitoring how things are being indexed and making sure any adjustments we make don’t cause a mess of broken links. It’s an ongoing process, and feedback like this helps us catch things we might not have noticed otherwise.

Again, really appreciate the time you put into this! If there’s anything specific that’s making it harder to engage in the community day to day, let us know; we want to keep improving things based on real-world use.