Can't get past the Setup screen
Just doing a clean install of MacOS, I downloaded 1Password a couple of times and tried to start it, then realized I had purchased under an AppleID, so I got it from the App Store. Either way, the "Setup" screen is non-responsive for me. I can click any of the buttons ("Sync using iCloud" is my preferred method) but nothing happens. What should I do?
1Password Version: 7
Extension Version: Not Provided
OS Version: macOS 10.14
Sync Type: iCloud
Comments
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I apologize for the difficulty, and for the delayed reply. If you are still having trouble I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/104075/cant-get-past-the-setup-screen#latest - Your forum username:
Dave Abrahams
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread:
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It eventually worked out. Maybe because I double-clicked on iCloud? Or, maybe because iCloud Drive finally finished syncing my vault. If it requires a double-click, though, I suggest you change that to a single because it's… unexpected.
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Thanks for the update Dave. It doesn't require double clicking, so it may be a case that iCloud hadn't finished doing its thing yet. If we can be of further assistance, please don't hesitate to contact us.
Ben
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