Extensions stop working until browser restart

qzzb
qzzb
Community Member
in Mac

I am experiencing a bit of a odd problem, which I believe happens if my Mac sleeps a few times while the brower is running.

When waking up and using the Chrome/Safari plugins, when you click on the 1Password button, it doesnt do anything. Same if you click on the 1Password icon in the mac bar at the top. Restarting the browser seems to fix it, but getting it quite frequently on my Mac Mini and MacBook Pro.

1Password Version: 7.3.2
Extension Version: 4.7.5.90
OS Version: macOS 10.14.6
Sync Type: iPassword Account

Comments

  • Ben
    Ben

    Hi @qzzb

    Next time you notice this happen I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/107110/extensions-stop-working-until-browser-restart#latest
    • Your forum username: qzzb

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

    Ben

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