Issues logging in on linux app

luksakluksak
edited May 16 in Linux Beta

I'm having issues logging in on the latest Linux beta release on Fedora using 8.0.33-92.BETA I get this error:

Can't sign in. Check your sign-in details and try again.

I have tried

  • Deleting ~/.config/1Password
  • Using both sing-in methods
  • Using the snap beta and edge version
  • Disabling Duo
  • Changing my password

I get those messages in the log:

ERROR 2021-05-16T18:28:20.549 tokio-runtime-worker(ThreadId(8)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: HttpStatus(401), Session ID: XXXXXX)))
ERROR 2021-05-16T18:28:20.550 tokio-runtime-worker(ThreadId(8)) [1P:op-app/src/app/backend.rs:183] AppError { error: , human_readable_label: Some(), cause: None }


1Password Version: 8.0.33-92.BETA
Extension Version: Not Provided
OS Version: Fedora 34
Sync Type: Not Provided
Referrer: forum-search:Can't sign in. Check your sign-in details and try again

Comments

  • Dayton_agDayton_ag

    Team Member

    Hey @luksak, I'm really sorry you're running into this issue with 1Password - to get things back up and running, let's continue this conversation over email. Could you send me an email at [email protected]?

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

  • Hi @Dayton_ag, here is the ticket: [#SNN-73936-949]

  • Dayton_agDayton_ag

    Team Member
    edited May 18

    Thanks @luksak!

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file