Biometric Unlock unavailable

djlittlemind
djlittlemind
Community Member
in Android

Trying to turn on biometric unlock in 1P produces an IllegalBlockSizeException.
I saw a similar thread with the same error but no resolution was posted.
https://1password.community/discussion/119024/biometric-unlock-unavailable

Android 10
Moto E
1P 7.9.1
Fingerprint unlock set up (face unlock not available on this phone)

1Password Version: 7.9.1
Extension Version: Not Provided
OS Version: Android 10

Comments

  • ag_timothy
    ag_timothy

    Hello @djlittlemind thanks for reaching out to us!

    I'd like to ask you to try resetting your biometrics. Before you proceed, make sure you can sign in to your account on the 1Password website and have your account password and Secret Key handy.
    1. Open 1Password for Android.
    2. Tap > Settings > Security > Turn off Biometric Unlock.
    3. Open your device's Settings > Security > Fingerprint Unlock > Delete your saved fingerprints and turn off Fingerprint Unlock.
    4. Restart your device > Turn on Fingerprint Unlock and save your fingerprints again.
    5. Open the 1Password app.
    6. Tap > Settings > Security > Turn on Biometric Unlock.

  • djlittlemind
    djlittlemind
    Community Member

    I did exactly as you suggested. I get the identical error again.

  • ag_audrey
    ag_audrey
    1Password Alumni

    @djlittlemind, I'd like to ask you to repeat Timothy's initial steps, but with a few additional steps:
    1. Uninstall the 1Password app on your Android device.
    2. Open your device's Settings > Security > Fingerprint Unlock > Delete your saved fingerprints.
    3. Go back to the Security settings and disable all forms of lock screen security (pattern, PIN, or password).
    4. Reboot your device.
    5. Turn on Fingerprint Unlock and save your fingerprints again.
    6. Turn on lock screen security again.
    7. Reinstall the 1Password app.

    Let us know how that goes!

This discussion has been closed.