Chrome/Mac Desktop not unlocking together

codeknight
codeknight
Community Member
edited April 2022 in 1Password in the Browser

Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked.

1Password Version: 1Password 7.9.4 (70904002)
Extension Version: Chrome 2.3.2
OS Version: Mac 12.2.1

Comments

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hey @codeknight ! Sorry for the issue you've run into here. It sounds like the communication between the browser extension and the native app has broken down. Try these steps to see if you can re-establish that communication link:

    1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
    2. Scroll down to the end of the General section and look for the setting "Integrate with 1Password app" and toggle it off.
    3. Scroll down to "Accounts & vaults" at the bottom.
    4. Sign out of your account and Sign in again.

    After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

    1. Open and sign into the 1Password desktop app first.
    2. Then go ahead and re-open Chrome and turn on the "Integrate with 1Password app" option again.

    I hope that helps! Let me know if you have questions or are still having trouble after that. 🙂

  • codeknight
    codeknight
    Community Member

    Thank you - that appears to have fixed it again. I had the same issue 3 weeks ago (here) - perhaps there's something that can be done to stop the two getting disconnected?

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    No problem @codeknight. I'm sorry for the continued trouble. I totally understand where you're coming from, and we are always working to improve the shared lock state functionality.

    That said, if it does keep happening to you, feel free to drop us a line directly with a diagnostic (link below), and the following info. I'd be happy to take a closer look in case there is something causing it to keep popping up:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • codeknight
    codeknight
    Community Member

    Will do, thank you!

  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hey @codeknight - Just checking in with you to see how things are going. Did you receive a reply with a Support ID number? If so, let me know what it is so I can make sure you're looked after.

    Thanks!

  • codeknight
    codeknight
    Community Member

    Thanks for following up Paul - it hasn't happened again since. I'll get in touch with support if it does though.

  • Joy_1P
    Joy_1P
    1Password Alumni

    @codeknight Sounds like a plan. Thanks for the update!

This discussion has been closed.