Does anyone's Safari Extension ever "stop working" until Safari is force closed / restarted?
Hi All,
Occasionally, the Safari Extension will basically stop working until I force close Safari and re-open it. I've had this happen on both v7 and v8 of 1Password, and on iOS 15 as well as iOS 16.
Just wanted to see if I'm alone here or if others have noticed this too?
Thanks!
_1Password Version: 8.9.7
_Extension Version:
_OS Version: 16.1
Browser: Safari
Comments
For context, I can't use the inline auto fill feature until I kill Safari. I probably have to do this once a day. The extension it self still works and I can still from the extension.
Yep same thing happening here. Open Safari and log on 1password. Click on extension will not work. I close Safari reopen extension works. Any ideas.
Team Member
Hello @WorldIRC! 👋
We've made some improvements to 1Password for Safari this week, are you still seeing this issue when running both version 8.9.7 of 1Password for iOS as well as iOS 16.1?
If you are then are you using any other extensions in Safari? Are you perhaps clearing Safari's browser history / cache before the issue occurs?
-Dave
@Dave_1P yes to both (indicated in my OP) :)
The only other extension is AdGuard. I never touch the history or cache.
Team Member
@WorldIRC
Thank you for the reply. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
[email protected].With your email please include:
WorldIRCThe report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Submitted but didn't get a Support ID number back.
Team Member
@WorldIRC
Thank you for the reply. I've located your email and one of my colleagues will take a look at the diagnostics report and reply back to you as soon as possible. 🙂
-Dave
ref: MRL-52267-556
@Dave_1P do you know if anyone ever replied. I never got that BitBot email.
Team Member
@WorldIRC
Thanks for following up. It looks like you didn't receive the automated BitBot email because you sent the report to [email protected] (which doesn't have an automatic responder) rather than to support+forum@1password.com (which has an automatic responder). You did send a second email to [email protected] but that was merged into the first email sent to [email protected]
I'm sorry for the delay and I've sent you a reply now. Let's continue the conversation over email and I'm closing this thread to prevent duplication of effort. 🙂
-Dave
ref: MRL-52267-556
Thanks to the 1P team for reopening this thread. It sounds like the dev team needs more feedback.
I notice this only affects my iPhone and not my iPad.
Deleting browser data doesn’t make a difference.
Anyone else experiencing these issues?
FYI still an issue on 8.10
Team Member
@WorldIRC
I'm sorry to hear that you're still affected. It looks like the internal work item is still open for the issue for our developers to investigate further. Hopefully the issue can be fixed in the future.
-Dave
ref: dev/core/core#11558
@Dave_1P thank you for letting me know. Just as a further update, this continues to only affect my iPhone and not iPad. Do you know if others have been able to replicate this issue?
Team Member
@WorldIRC
Sorry for missing your comment. A member of our team was able to reproduce the issue randomly when you sent in your email back in November. I've discussed the issue with my colleagues and we'd like to request some more information from your end.
I've sent you an email with details on how to send in the information, you should receive it soon. Let's continue the conversation there.
-Dave
ref: KTL-74994-465
@Dave_1P - I had a couple emails back and forth with Jac. He and I identified another Safari related bug, but different than the bug I am experiencing and have reported. Just want to make sure the two issues are not being confused with each other and if further clarity on my issue is required.
Team Member
@WorldIRC
Thank you, please continue the discussion with my colleague over in the email thread as he'll be in the best position to assist. I don't have access to your diagnostics reports here on the public forums. 🙂
-Dave
https://www.reddit.com/r/1Password/comments/11mxk7h/safari_extension_stops_working_every_now_and/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
Other users with similar issues on Reddit.
Team Member
Thank you for sharing, one of my colleagues will jump in and gather more information from the folks on Reddit as soon as possible. 🙂
-Dave
Hey, I have bug that can maybe be connected to this.
1Password Safari extension don’t suggest to fill passwords after safari some time wait in background. Only kill of safari helps. I have recorded this behaviour but i dont know how to attach video here. Can I send the link from some drive service insted?
Edit: [Link removed by 1Password Support -Moderator]
Edit2: sorry for music, didn’t noticed it…(((((
Team Member
@Kabaye
I've removed the link since I can't verify that it's safe for folks to click on. I recommend sending an email to [email protected] so that our support team can request the screen recording using a secure channel and investigate further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave