Touch ID on Mac

macpano

Hi I tried to set up Touch ID on 1 password on Mac through this but I don’t see an option in security to turn on Touch ID, can you please instruct me how to find that option?

https://support.1password.com/touch-id-mac/?utm_source=google&utm_medium=cpc&utm_campaign=18388341772&utm_content=&utm_term=&gclid=CjwKCAiA2rOeBhAsEiwA2Pl7Q-oVwKGSY5VwHOZv9B5-si4qhM5Hbi99t0CPOwpMYZe3BonRRdDX_hoCZYYQAvD_BwE&gclsrc=aw.ds

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Dave_1P

Hello @macpano! 👋

I'm sorry to hear that you're having trouble turning on Touch ID for 1Password. Have you already turned on Touch ID for the Mac itself? Are you able to unlock the Mac itself using Touch ID? If you are then please try these steps:

1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
2. Open and unlock 1Password for Mac.
3. Choose Apple menu  > System Settings, then click Touch ID & Password.
4. Turn off all of the features, then turn all of them back on again.
5. Go back to 1Password and choose 1Password > Settings from the menu bar.
6. Click the Security icon, then turn on "Touch ID".
7. Lock 1Password by choosing 1Password > Lock from the menu bar.
8. Now try unlocking 1Password using Touch ID.

For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps. 🙂

Please let me know if you run into any issues or get stuck anywhere.

-Dave