Quick Access Disappearing After Entering Password

jonathancohlmeyer

After I type in my password to unlock quick access, quick access disappears, sometimes leading me to type in the wrong application when I thought I should be searching for a password.

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1Password Version: 1Password for Mac 8.10.8 (81008045)
Extension Version: Not Provided
OS Version: 13.4.1 (22F82)
Browser: Not Provided

Dave_1P

Hello @jonathancohlmeyer! 👋

I'm sorry that you're running into an issue when unlocking 1Password to use Quick Access. I think that I'm able to reproduce the issue when I disable Touch ID unlock and turn off the 1Password icon in the menu bar. Can you let me know if that matches your configuration as well?

If your menu bar icon is turned off and you turn on the menu bar icon then do you still see the same issue? Follow these steps:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on Settings.
4. Click on General.
5. Turn on "Keep 1Password in the menu bar".

I look forward to hearing from you.

-Dave

ref: dev/core/core#17554

jonathancohlmeyer

I do have "show one password in the menu bar" turned on and this still happens, sometimes it even hides the active application (looks like it hits the keyboard shortcut CMD + H).

jonathancohlmeyer

In addition, sometimes, when I hit the keyboard shortcut to open 1Password quick access, it either:

1. Does not show up (I have to launch 1Password via Spotlight) and then unlock or
2. It does show up, but under the active application, I need to click on the 1Password window to type my password to unlock.

I am using a Mac in Mac Stadium (so thus can not use Touch ID).

verdurin

I'm seeing the same symptom on a MacBook Pro running Ventura 13.4.1.

After unlocking the laptop, the first time I try Quick Access, the window disappears and I have to open it again.

Dave_1P

@jonathancohlmeyer and @verdurin

So that we can investigate this further, I'd like to ask both of you to restart your Mac, reproduce the issue one more time, and then create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/141079/quick-access-disappearing-after-entering-password
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

jonathancohlmeyer

@Dave_1P I sent the email however did not get an automated reply.

Dave_1P

@jonathancohlmeyer

I'm not seeing an email from you yet. Did you use the same email address that you use for the forums? And did you send the diagnostics report to support+forum@1password.com?

-Dave

jonathancohlmeyer

No, @Dave_1P I used a different email address to send it. The email is the same but is from the domain name wondereur.com

It has the subject: Quick Access Disappearing After Entering Password

GreyM1P

@jonathancohlmeyer

Found you! The team will get back to you as soon as they can. :)

ref: RDY-81916-922

msridhar23

I have been seeing this same issue for the past couple of weeks. Is there any update on a fix or a workaround?

ag_tommy

@msridhar23

Can you confirm if 1Password > Preferences (Settings) > General - Keep 1Password in the menu bar is enabled on your system? If not, can you enable it and does this provide any relief? It may help depending on the specific situation, but the issue at large remains open on our end. I apologize for the trouble.

msridhar23

I can confirm that 1Password > Preferences (Settings) > General - Keep 1Password in the menu bar is enabled. I just got updated to 1Password for Mac 8.10.9 (81009046) and I was not able to reproduce this issue in one try. I will try more later and if it's still happening will post steps to reproduce.

ag_tommy

Thanks @msridhar23 Please let us know how you fare.

msridhar23

Unfortunately I am still able to reproduce this issue. Here are steps that consistently reproduce the problem for me. I'm on Mac and make use of encrypted disk images, storing my passwords in 1Password. I open an encrypted disk image by double-clicking on it in the Finder. Then a prompt appears to enter the password for the disk image. I press Command-Shift-Space to open Quick Access, and I see the following:

Notice that the "Use Account Password..." button is gray rather than blue; that may be relevant. I use Touch ID to authenticate, but then I do not see the Quick Access appear. The screen does flash a couple of times, so maybe it gets opened behind other apps? In any case, if I press Command-Shift-Space again, Quick Access opens fine (now that I've already authenticated).

I also tried again with clicking the prompt dialog above to give it focus, making the "Use Account Password..." button blue. After authenticating with Touch ID, this time I can see Quick Access for maybe a second, but then it disappears! That behavior was not what I expected.

Anyway, I hope the above information is helpful. Again this is on 1Password for Mac 8.10.9 (81009046) on macOS Ventura 13.5.

Dave_1P

@msridhar23

Thank you for the detailed steps. I can't reproduce the same behaviour on either of the Macbooks that I have in front of me. Can you please try to reproduce the issue one more time after restarting your Mac. Then, so that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/692559/#Comment_692559
• Your forum username: msridhar23
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

msridhar23

Hi @Dave_1P investigating a bit more, I believe I now have more reliable and detailed steps to reproduce when this happens. I noticed that this issue would go away if I quit Safari. I also have the 1Password for Safari 2.13.0 extension installed. Here are the new steps to reproduce, assuming you have the extension installed:

1. Open Safari, and navigate to a login page for some web site where the login is present in 1Password (I used Fidelity.com). But, do not log in or unlock 1Password. Just leave the window open at that page.
2. Switch to Finder, and follow the steps in my previous comment to open an encrypted disk image, open Quick Access with the keyboard shortcut, and then authenticate via TouchID.

If I do this, Quick Access disappears, and the Safari window gets brought to the foreground (so if the Finder window was in front of Safari before, after authenticating the Safari window gets pulled in front of the Finder window). If I quit Safari and try the steps again to open the encrypted disk image, everything works fine and the Quick Access window does not disappear.

Are you able to reproduce with the above steps? If not, let me know and I will send in the diagnostics report. Thanks!

Dave_1P

@msridhar23

Thank you for the detailed reproduction steps! I can indeed reproduce the same issue when following your steps and I've filed an internal work item with our development team so that they can investigate this further.

-Dave

ref: dev/core/core#23367

msridhar23

Is there any estimate on when this issue might be fixed? It's not the end of the world but it is a regular, minor annoyance, so it'd be great if it were fixable. Thanks!

ag_tommy

@msridhar23

Apologies no, there is no update available. The issue remains open on our end.