TouchID not working on Macbook Pro M3

rigolo
rigolo
Community Member
edited July 13 in Mac

I have installed 1Password for Mac 8.10.36 on my new Macbook Pro . The app works fine but it doesn't work with TouchID

Once in a while it will prompt me for my fingerprint and it will error out with a message "That didn't work check your password" - I am able to login in with my password fine but it is a major pain to enter password every few minutes when it times out ( and I like the short timeouts)

TouchID works fine on my Mac to login and works fine on other apps as well, just have problems with 1Password.

I have tried all the common remedies I found and also reinstalled the SW once to no avail.

Any help would be appreciated.

Would appreciate any help.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: Sonoma 14.5
Browser: Not Provided

Comments

  • Luckman88
    Luckman88
    Community Member

    I am having the exact same problem on a brand new iMac M3.

    OS Version: Sonoma 14.5
    1Password for Mac 8.10.36

    Tried:
    (1) Shutting down Mac completely. Turning it back on
    (2) Confirmed that TouchID works to log into Mac system
    (3) Went to System Settings > Touch ID and deselected every option before turning all back on
    (4) Went to 1Password Security options and turned TouchID off and then back on

    Nothing works. Please fix this bug!

  • ag_tommy
    ag_tommy
    edited July 13

    @rigolo

    Please use the following steps to create a diagnostic report.

    1. Open 1Password.
    2. Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: rigolo

    • A link to this thread: https://1password.community/discussion/146644/touchid-not-working-on-macbook-pro-m3#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • ag_tommy
    ag_tommy
    edited July 13

    @Luckman88

    Please use the following steps to create a diagnostic report for your device as well.

    1. Open 1Password.
    2. Press Command and Comma (Control and Comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: Luckman88

    • A link to this thread: https://1password.community/discussion/comment/714199/#Comment_714199

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • rigolo
    rigolo
    Community Member
    edited July 13

    Done - thank you so much ag_tommy Support ticket ID is YIJ-96877-169

  • ag_tommy
    ag_tommy

    @rigolo

    You're most welcome and you have new mail! 😉

    ref: YIJ-96877-169

  • rigolo
    rigolo
    Community Member

    Thank you so much for such detailed steps, I went through the steps (the file was empty so I proceeded with resetting the data file) and I still have the same issue

    1. It went through the set up again like you said but it knew my accounts ( I have a family account as well) and asked me to sign through those - but to be sure I I said I had a different account and went through the QR code scanning from my phone to set it up)
    2. It correlated back to the same IDs I had before - asked me if I want to enable Touch ID and it was enabled
    3. After I logged in and hit lock it prompted me for finger print but after I placed my finger it went back to the same message and asked me to type the password ( touch id didn't work)

    I am wondering since it knew my past accounts that I had set up before is it possible it still has the data somewhere - Even when I uninstalled 1Password and cleared a bunch of files yesterday ( https://support.1password.com/uninstall-1password/) it still recognized my old accounts

    Just thinking aloud - trying to see if we should start clean with no trace of the software somehow and try again

  • ag_tommy
    ag_tommy
    edited July 13

    @rigolo

    You likely use iCloud. I do and it produces that behavior which is more of a feature.

    Encrypted copies of your Secret Key are stored in your device backups and keychains to provide data loss protection. If you have iCloud Drive enabled and lose your Mac, iPhone, or iPad, you can restore from a backup and unlock 1Password with just your Password.

    There should be no need to start again, assuming of course Touch ID is working for you.

  • ag_tommy
    ag_tommy

    @rigolo

    I'd suggest continuing the conversation via email. :) That way we do not share an personal information here.

  • rigolo
    rigolo
    Community Member

    I don't use ICloud - atleast not intentionally I think.

    No TouchID is still not working for me unfortunately, I am back to the same issue

  • ag_tommy
    ag_tommy

    I'm going to close this conversation to prevent duplication of efforts.

This discussion has been closed.