App asking for password repeatedly

marcduf
marcduf
Community Member
edited August 9 in Mac

Hello,

I use the app on MacOS. I have a business plan and a personal plan, and my personal plan is used for unlocking 1Password. In the last few months, I noticed that the app is not respecting my two weeks delay before for the password again (I mainly use touchID). But in the last week, I think it asked for my password 4 or 5 times.

Do you have an idea on what could cause such behaviours?

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: macOS 14.6
Browser: Not Provided

Comments

  • marcduf
    marcduf
    Community Member

    Hello,

    I use the 1Password app on my Macs and iOS devices. I set the preferences to ask for password every 2 weeks and use biometrics otherwise. However, I've been asked for my password 2 or 3 times already this week on my Mac, and I would like to know if there is something I can do to fix this. Thanks!

    1Password Version: 8.10.36
    Extension Version: Not Provided
    OS Version: macOS 14.6
    Browser: Not Provided

  • Dave_1P
    Dave_1P

    Hello @marcduf! 👋

    I'm sorry that you're prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:

    1. Do both your business and personal 1Password accounts use the same account password or different account passwords: How to use multiple accounts
    2. Are you prompted for your account password when you unlock 1Password in the browser, the desktop app, or both?
    3. Are you still able to unlock the desktop app using Touch ID? Or does it not work at all?

    I look forward to hearing from you.

    -Dave

  • marcduf
    marcduf
    Community Member

    Hi Dave,

    1. I use different account passwords, of course! ;-)
    2. That is a good question, but I would say both.
    3. Touch ID will work after I enter my password, it is just not working as long as it is supposed to.

    For example, the app asked for my password Friday. I shut down my computer at the end of the day and powered it up Monday morning. I was able to unlock the app with Touch ID. This morning, I unlocked the app with Touch ID, the app locked after 30 minutes of inactivity, and it required my password again when I needed it.

  • Dave_1P
    Dave_1P

    @marcduf

    Thank you for answering those questions. The next time that you're prompted for your account password, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • marcduf
    marcduf
    Community Member

    @Dave_1P The problem appeared again a few minutes ago and I opened the support ticket with the diagnostics file. The ticket id is FYU-63849-315.

    Thanks!

  • Dave_1P
    Dave_1P

    @marcduf

    Thank you for posting the Support ID. I see that my colleagues have received your diagnostics report and will send you a reply over email soon.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: FYU-63849-315

This discussion has been closed.