A Quick Qn on Sync - Looks like Messed up .

SantoshPurohit
SantoshPurohit
Community Member

I am using 1Password for Mac and OS . Latest version every where. I think somehow messed something and don't remember how to handle it .

So , When i sync both my Mac and iOS with iOS Sync , i get all the files and data correctly . But when i change the sync method to Dropbox , i am miss i don't get all the updated files and mess up things . So , i wanted to take the back up of current 1Password file from Mac and wanted to update the Dropbox folder (Dropbox\1password\1Password.agilekeychain). But export file is in Zip format . How will i change it to Agilekeychain Format please .

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @SantoshPurohit‌

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're doing the best we can to get back to our usual speedy replies as soon as possible.

    If your Mac has the most up-to-date data here, let's reset sync to see if that will get things working correctly.

    • On your iOS devices, open 1Password 4 for iOS, tap Settings > Sync, and toggle Dropbox to OFF.

    • On the Mac, open 1Password 4 for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

    • Check the box to remove the data from Dropbox and confirm that you want to disable sync.

    • Restart the Mac and iOS devices.

    • Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

    • On the Mac, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

    • Allow Dropbox to fully sync.

    • Go back into the iOS app and re-enable Dropbox sync. That should get everything on the same page for sure.

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