Attachments lost upon sync with new 1Password from Apple store. [Resolved]
Switching from iPassword5 (Agile store) to 1 Password (ITunes store) after updating to Yosemite (Mac OS 10.10), I notice missing attachments in several of my entries regardless of method of sync (I want to use iCloud). I have been patiently working with several individuals from tech support who have not been able to figure out what is wrong although they have verified that the phenomenon is real.
Has anyone else experience this problem? If so, would greatly appreciate it if you would share your solution as I do not want to switch to another program (or combination of programs) - I have over 500 entries and be using 1Password successfully since it inception.
Comments
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Hi @anenudnik
I'm so sorry to hear that you've been having trouble here! Since you're already receiving support from some of our gurus, there's not much more advice that I can add here, except to say that you are in good hands.
I'm in the forums rather frequently (since it's my job ;) ) and I have not heard many instances of this, but there is always a chance some of our other users might be able to provide you with some additional advice. Odds are though, our tech gurus will be able to help you sort through things.
We very much appreciate your patience here!
ref: IPS-45941-551
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Thanks, Just got it worked out with technical support. Had to export all data, trashed the old vault and program. Re-downloaded the program, established a new vault and then imported data. Finally, the vaults on all other computers were also trashed and just to be safe the program was reinstalled on all (including iOS devices). When everything was clear and new, we started iOS syncing and WOW it worked, all attachments on all devices.
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Hi @anenudnik
I'm so glad to hear that our gurus were able to get things sorted out for you! Thanks for your patience.
Since this issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support@agilebits.com - we're here for you. :)
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