5.02 issue

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Plato
Plato
Community Member
edited December 2014 in Mac

Periodically, the CMD-backslash does nothing. When it happens, I quit and restart Safari and all is OK. The occurrences are with no rhyme or reason that I can determine. In fact, I could have Safari up and running and successfully use CMD-backslash several times and then it dies. One time I even logged off from a site and immediately realized that I forgot something but I couldn't log back on to the same site.

This is 1P 5.02 from MAS on an iMac with Yosemite 10.10.1.

Is there a known solution?

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  • Plato
    Plato
    Community Member
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    Anybody?

  • Plato
    Plato
    Community Member
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    Now it's happening more often than not.

  • Plato
    Plato
    Community Member
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    @Megan‌

    ???

  • Plato
    Plato
    Community Member
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  • Megan
    Megan
    1Password Alumni
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    Hi @Plato,

    I'm so sorry that you've been waiting for a response here! I'm going to need your help tracking this down, as I'm not able to reproduce it on my end. The next time you see it, please create a Diagnostics Report:

    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#mac4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • Plato
    Plato
    Community Member
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    @Megan‌

    Dang. It happened again but I couldn't log into the forum to reread your message because I didn't remember the password! I opened 1P and that cleared the problem.

  • Megan
    Megan
    1Password Alumni
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    Hi @Plato,

    That's an interesting development. Do you have ‘Always keep 1Password mini running’ selected in Preferences > General in 1Password? If opening the 1Password app fixed the issue, my first thought is that you might not have 1Password mini set to keep working in the background. If you don't have mini enabled, 1Password will not be able to fill if you don't have the app open.

  • Plato
    Plato
    Community Member
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    @Megan‌

    Well, it was worth a shot but that wasn't it (see below). Also, I could kick myself - it's not necessary to log into this forum to read the posts!

  • Megan
    Megan
    1Password Alumni
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    Hi @Plato,

    Thanks for confirming that for me.

    In that case, we'll have to go with the original plan. The next time the ⌘\ ( Command- \ ) shortcut does not work to fill in Safari, use the instructions above to generate a Diagnostics Report. That Report should give us a better idea of where things are getting tangled up.

  • Plato
    Plato
    Community Member
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    @Megan‌

    Update...
    After maybe a week or so of this problem getting progressively worse, it now appears to be gone! I'll chalk it up to black magic and, if it returns, I'll follow up accordingly.

  • Hi @Plato,

    Is it at all possible that you have another app that's capturing cmd-\ as its global keyboard shortcut? If that's the case nothing much would show up in the Diagnostics Report for us as the other app would capture the event and we wouldn't get access to it. If we don't see anything in the report if this comes up again, it'd be worth changing the shortcut to something else (temporarily) to see if we can rule out interference from another app.

    Rick

  • Plato
    Plato
    Community Member
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    @rickfillion‌

    Thanks.

    Certainly anything is possible but I doubt it. My reasoning is that, on at least one occasion when it happened, I fired up the Mac for the sole purpose of checking a mutual fund value. I didn't consciously open anything other than Safari except that Mail opens automatically upon login.

    I rarely shut down or restart the computer but I did do a restart several days back. I can't be positive but I'm suspecting that that fixed the problem.

  • Hi @Plato,

    OK. Let us know if you hit this again and we'll try to think of things to test to see what's going on.

    Rick

This discussion has been closed.