Help, lost the program and can't re-load and start from scratch

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rkhimes
rkhimes
Community Member
  1. Installed from web
  2. forgot password, just no way!!
  3. totally removed the program to start over--OH crap
  4. Don't know how to get the program back
  5. downloaded the program fresh but can't sign in

Comments

  • rkhimes
    rkhimes
    Community Member
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    can't afford to buy it again

  • Stephen_C
    Stephen_C
    Community Member
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    You need to follow these instructions to start over. Just bear in mind doing that will involve losing all your 1P data. You shouldn't have to pay again for the program. If you bought from the Mac App Store just make sure you log in to the store using the same Apple ID as when you bought the program. If you bought direct from AgileBits you should simply be able to re-download from the AgileBits Store and re-install.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @rkhimes‌

    Please let us know if Stephen_C's post got you sorted out or not. Your vault (which you need the password for) is completely separate from your purchase of 1Password so Stephen_C is quite right that you shouldn't have to pay for the application again. If you need to re-download your licence files you can so on this page https://agilebits.com/licenses/resend

    Hopefully though you will be up and running again and if you have had to remove your old vault I hope you haven't lost too many passwords as result.

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