Yosemite upgrade required me to upgrade to 1Password5 and now doesn't work [Resolved]
So the automatic update in 1Password4 stated I had to upgrade to 1Password5 after upgrading my mac's OS to Yosemite. Now I get the following message:
1Password 5 cannot be opened because of a problem.
Check with the developer to make sure 1Password 5 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.
I tried to download the latest from your site, just in case something went wrong with the upgrade, but get the same error.
Help!
Comments
-
Please try this:
- Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
- Empty the trash and reboot.
- Re-download and re-install 1P.
Stephen
0 -
Hi @schardin
1Password 5 requires Yosemite but I don't believe 1Password 4 won't work in that version of OS X (1Password 3 works for the most part). Regardless I would recommend Stephen_C's advice. It might even be worth purging the cache in Safari in case whatever corrupted the first download is still present in there. To do so you will need to enable the Develop drop down menu if you haven't already. If you don’t see the Develop menu in the menu bar, select Safari > Preferences and switch to the Advanced tab. Then check the Show Develop menu in menu bar option at the bottom. The option you want to select after that is Develop > Empty Caches.
Let us know how you get along.
0 -
All,
Thank you for your help; I uninstalled all of the browser extensions and rebooted. Re-installed v5 and everything is back to normal again!
0 -
Hi @schardin,
I'm so glad to hear that everything is working properly for you again - thanks for letting us know!
Since this particular issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)
0
