This sounds crazy , but true!
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Hi @Lou215,
Due to how 1Password works, only your Master Password will gain your access to your vault. There is no way to reset a Master Password as such a feature would represent a massive security hole.
All I can of is point you towards a couple of pages we have.
- I lost or forgot my Master Password. Help!, which will also link you to...
- My Master Password is not being accepted. What should I do?
As the final suggestion on that second page states, if nothing else has worked and you are positive that access is lost then your only option is to start over with an empty vault. If it comes down to this I hope you haven't lost anything during your testing.
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Thank you for your quick response. None of the suggested item were successful, unfortunately? Would this work, since I'm using the 30 day trial can I just delete the app. "1password" and then buy it? Will the newly purchased version retain any data like my MasterPassword from the trial addition?
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Hi @Lou215,
Deleting the application won't do any good as the vault is part of the support files. For the same reason purchasing won't solve this particular issue.
If you follow the How do I start over with an empty vault? guide step for step it will completely erase this vault and allow you to continue the trial with a new vault. Every step is important. Ensuring 1Password mini isn't running is important as is the reboot. If you don't you start to see some very funky and unpredictable behaviour due to caching. Keep us updated with your progress :smile:
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No problem at all, we're always happy to help! :)
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