1Password 6.01 hangs upon install and startup? 5 used to work? 6 doesn't. Tried uninstall/reinstall

lerici
lerici
Community Member
in Mac

Date/Time: 2016-01-22 12:23:04 -0800
OS Version: Mac OS X 10.11.3 (Build 15D21)
Architecture: x86_64
Report Version: 22

Command: 1Password 6
Path: /Applications/Utilities/1Password 6.app/Contents/MacOS/1Password 6
Version: 6.0.1 (601003)
Parent: launchd [1]
PID: 1335

Event: hang
Duration: 1.00s (process was unresponsive for 28 seconds before sampling)
Steps: 10 (100ms sampling interval)

Hardware model: MacPro3,1
Active cpus: 8

Fan speed: 591 rpm

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:
10 start + 1 (libdyld.dylib + 13741) [0x7fff9d9535ad]
10 NSApplicationMain + 1176 (AppKit + 9504) [0x7fff96af6520]
10 -[NSApplication run] + 682 (AppKit + 524232) [0x7fff96b73fc8]
10 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 (AppKit + 4548931) [0x7fff96f4a943]
10 _DPSNextEvent + 2245 (AppKit + 566664) [0x7fff96b7e588]
10 AEProcessAppleEvent + 55 (HIToolbox + 264953) [0x7fff8cc59af9]
10 aeProcessAppleEvent + 288 (AE + 32468) [0x7fff8db6fed4]
10 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31 (AE + 32696) [0x7fff8db6ffb8]
10 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531 (AE + 33329) [0x7fff8db70231]
10 _NSAppleEventManagerGenericHandler + 102 (Foundation + 235227) [0x7fff8b5fe6db]
10 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 (Foundation + 235617) [0x7fff8b5fe861]
10 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250 (AppKit + 590647) [0x7fff96b84337]
10 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557 (AppKit + 592013) [0x7fff96b8488d]
10 -[NSApplication _sendFinishLaunchingNotification] + 203 (AppKit + 603091) [0x7fff96b873d3]
10 -[NSApplication _postDidFinishNotification] + 297 (AppKit + 603741) [0x7fff96b8765d]
10 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 (Foundation + 31009) [0x7fff8b5cc921]
10 _CFXNotificationPost + 693 (CoreFoundation + 65861) [0x7fff8c78d145]
10 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922 (CoreFoundation + 1187138) [0x7fff8c89ed42]
10 ___CFXNotificationPost_block_invoke + 50 (CoreFoundation + 1211058) [0x7fff8c8a4ab2]
10 _CFXRegistrationPost + 407 (CoreFoundation + 1211719) [0x7fff8c8a4d47]
10 ___CFXRegistrationPost_block_invoke + 63 (CoreFoundation + 1214079) [0x7fff8c8a567f]
10 CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12 (CoreFoundation + 1214220) [0x7fff8c8a570c]
10 -[OPAppDelegate applicationDidFinishLaunching:] + 540 (1Password 6 + 29147) [0x10a3d01db]
10 -[OPAppDelegate hockeyManagerStarted] + 423 (1Password 6 + 30065) [0x10a3d0571]
10 +[NSThread sleepForTimeInterval:] + 156 (Foundation + 679165) [0x7fff8b66acfd]
10 __semwait_signal + 10 (libsystem_kernel.dylib + 94726) [0x7fff8b4fd206]
*10 semaphore_wait_continue + 0 (kernel + 1048512) [0xffffff80002fffc0]

1Password Version: 6.01
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: DropBox

Comments

  • rickfillion
    rickfillion

    Hi @lerici,

    Thanks for the sample. It looks like 1Password is patiently waiting for 1Password mini to start up, and 1Password mini isn't doing its job and starting up correctly. Could you try a reboot? It's likely that launchd needs to refresh its database of apps to know where to go looking for 1Password mini. If that doesn't help we'll go looking to see if 1Password mini is starting up and crashing right away which would indicate another problem.

    Let us know how that goes.

    Rick

  • lerici
    lerici
    Community Member

    Thanks Rick that did indeed work perfectly!! :)

  • rickfillion
    rickfillion

    Beautiful! Let us know if you run into any more issues.

    Have a great weekend.

    Rick

This discussion has been closed.