iPhone got wet. still able to access on iPhone6. want to login to website for backup. but can't.
iPhone sank in lake. however able to resuscitate it. still able to access 1Password on iPhone6. worried it will die soon. so want to access website just in case. not able to.
bought 1password from app store years ago. don't remember if I was given a key or not. unfortunately I don't recall email address I used when I purchased it.
I've tried a few of my email addresses to sign in online but none work. I've then tried to "find my account" and receive email stating the address isn't registered with 1Password Teams or Families. so I think I likely bought a license. I tried looking up my license on the online store but response is that email address isn't registered.
is there something I've missed trying? is there another way?
Thanks.
Comments
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Hi @oakleysmith
1Password for iOS is available as a free app. The only purchase that may be associated with it is the in-app purchase for Pro features. If you've made this it would've been through the App Store, as you mentioned, and your purchase information would only be accessible there (in iTunes/the App Store). Unfortunately Apple doesn't share that information with us, so you wouldn't be able to find it anywhere on our site.
If you are concerned your device may fail it would be wise to make a backup:
Creating and restoring 1Password backups in iTunes (iOS)
And also if you don't already sync your data you may want to set up syncing as well:
How to sync your 1Password data
I hope that helps!
Ben
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