Frozen account despite purchasing license 30 days ago
I have had a family license for several years and purchased a single user license and paid $32.49 on Dec 21 as it appeared that is what I needed to do to upgrade. This morning I received notice that my account is frozen as it appears that I am outside of the 30 day trial? I just purchased a license so why am I frozen?
Is this program leaning toward the online subscription model? Ive a always just purchased the program and used it on my desktop, laptop and phone with no issues so I'm confused.
Sent a detailed email this morning with license key and purchase dates and received an automated message but have had no meaningful communication yet so I thought I'd reach out here......
1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: iCloud
Comments
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@Bigroaddriver: Indeed, it sounds like you signed up for the 1Password.com subscription service, but then purchased a license for the standalone app. That doesn't apply to the subscription, so if you'd prefer the license, it might be best to stop using the 1Password.com Account. I was about to reply via email but noticed you'd posted here separately too. I'll get back to you shortly and we'll get things sorted out. :)
ref: GZN-72138-297
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