OK, I'm just a tad irritated with 1Password this morning. Here's why...
- Previously a standalone customer.
- Decided to support 1Password through their subscription model this time.
- Website says $2.99USD/mo "Try It Free For 30 Days".
- Install 1Password from the MAS on the 24th. Notice that the yearly membership listed in the store is a better deal.
- In-App purchase only offers monthly plan. I ask 1Password over Twitter how to get the yearly. They explain that I need to select the monthly plan in-app and then manually change it inside my account on the App Store.
- As clunky as this seemed, the option to change to a yearly was there. Selected. Done. Said my yearly began on June 24th, in 30 days.
- This seemed correct as the website claims to try it free for 30 days.
- Fast-forward to today (29th) and I get a email, "Your Receipt From Apple".
- Receipt was charging me $4.99(CDN) + tax for a 30 day membership to 1Password. So I assume some kind of mistake.
- I check my App Store account to make sure it still said yearly subscription and it did.
- But I noticed it also said that it charged me for the first month, which for subscriptions, is supposed to be free????
- I apply for refund. Refund processed instantly.
- Check my App Store account again and everything has been cancelled.
- Now I select the yearly subscription again and it processes it, effective date, May 29th, renews on May 29th next year.
- So no free month at all I guess.
So, 1Password, your team needs to implement a proper subscription window with all the subscription options available in-app, like very other app out there that offers subscriptions. I know other apps offer changing your subscription to a different one later on through the App Store too, but when you initially sign up, you are offered ALL options, at least on the other apps I use.
Your implementation seems designed to purposely discourage the yearly membership by only showing only one option and making your customer base jump through a bunch of time wasting, unnecessary hoops to select anything else. And your "Try It Free For 30 Days" should have a loud and clear explanation of who gets that free 30 days, right on the pricing page.
Yes, I'm venting.
1Password Version: 7.01
Extension Version: Not Provided
OS Version: macOS 10.13.4
Sync Type: Not Provided