Forgot account password for second vault but still have master password for first vault
I have 1password on three different devices. On all three devices I set up my 1 password apps in the same way to manage two different accounts.
The master password on all devices is the master password for the first (primary) vault/account that was added. Since I never have to type in the password for my second account, I have now forgotten that password and I can't add that account to additional devices.
I'm assuming I will need to reset that second account, but how do I do that without having to wipe out my primary account?
1Password Version: Not Provided
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Comments
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Hi there @rochness
That is correct. Without the Master Password, you cannot add the account to additional devices and the thing will need to be deleted and reset. Prior to doing any of that, I would recommend that you rescue the data. Since you still have access to the account data through your other devices, I would suggest that you move all the data from the soon-to-be-deleted account to somewhere you still have access to. Information on moving items around between vaults can be found at https://support.1password.com/move-share-items.
Once you have that all taken care of, let us know and we can proceed.
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The next step cannot be done here as it involves discussing private information and this is a public forum. So here's what I want you to do. Send an email to
support@1password.comwith your forum username, the link to this thread and your issue. You will get a response from BitBot with a Support ID. Come back here and post that support ID so that we can connect the dots and find your email. We will then take the conversation over there.0
