Face ID Not Working [Fixed. Please see the approved answer for details.]
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The Face ID option has disappeared. I can only use my Master Password. As it has been a few years since I used it, I have forgotten it and can no longer get into my account.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: IOS 16.1
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Referrer: forum-search:I am no longer getting the option to open 1password with Face ID.0 -
Works amazing on the rest of my apple devices except my iPad Pro iPadOS 16.1.1. Haven’t reset any settings but Face ID will not work, switching back to 7 works.
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I can confirm @dgold105 ’s observation that the latest TestFlight version (80909016) appears to fix the problem. I was prompted for my master password once, and since then FaceID works, and pretty quickly at that.
Barring other issues in the RC, I’d consider this one resolved.
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Thanks for the update @WaitingForGuacamole. 🤞
Ben
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RC1 of 8.9.9 broke the 2-week password input interval. I had to go back to v7 which works well with the Safari extension. Clear difference. Other than a consistent crash when long-pressing some items in 1P7, it's fine.
I confirmed this by reinstalling 1PW7, removing 1PW8 and the Safari extension was fine (once I logged in once, I could go back later to the same sites and login without having to enter my 1PW master password). As soon as I reinstalled v8, i continuously had to reenter my master password for the same sites. Reinstalling 1PW7 again fixed this.
Sorry to see the regression since earlier TestFlight builds of the 1P8 did fix this issue. Hoping the next RC fixes it...
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I’m sorry to report, but I had to go back to 1Password 7 as well, the new version drove me nuts, not accepting the Face ID and I got tired typing my very long master password over and over again...do you have enough data or would you need another trace? How can I help?
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One think that seems to work so far: having both v7 and v8 on my iPhone, using v8 for regular (non-Safari) use and enabling the 1PW7 extension in Safari's preferences. Today, oddly, the v8 extension works and the v7 one asked for my password, so YMMV.
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I’m having the same problem. Actually, I’m happy to find others with it, but a little worried that it has been happening since August. I also had to reset my settings to fix another problem, and 1P faceID hasn’t worked since.
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just bumping this on 29.11.22 because i can’t do anything else.
this is just sad that subscription is no guarantee whatsoever of high quality service. i don’t really understand what i am monthly paying for anymore.
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When using Face ID to login iOS app, I get “that did not work”. Tried disabling and rre a long Face ID, reinstalling the app, neither worked.
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Face ID does not open 1Password on my iPhone using 1Password 8 and latest iOS.
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I’ve been following this tread for months now and I’ve installed the app updates but I still have to enter my master password every time I’m trying to use the app in safari or just the app itself. This would be bad for a free app, worse for a paid app but unforgivable for the subscription I’ve been paying. When can I expect a solution?
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Face ID has not been working for me in over a month and I’m tired of using the long, cumbersome master password to login every time I use the app - which happens to be multiple times a day. Please fix this. As a paying customer, I beg you.
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I have the same issue and have sent a message to support@1password.com.
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I’ve been having this issue for over a month as well. I’m just using 1password 7 because 8 is unusable in this state. PLEASE fix this!
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I’ve been an avid user of 1Password for years. But, I’m moving all my commonly used passwords to the native password app on my device, until this FaceID issue is fixed. This has been a huge pain.
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I´m also having this issue now on my iPad. It started yesterday after I reset all settings on my iPad running iPadOS 16.1.1. I have tried reinstalling 1Pass, and all the other trick´s with no success. Works great on my iPhone.
Was about to install 1Password 7, but it seems to have been removed from the App Store 😓
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Same case. I upgraded to 1Password8 several weeks ago. No issues but two days ago I have to reset all settings and this feature is not working any more.
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Has anybody tried installing the beta, what is it 8.9.9?
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How do I download iPassword 7? I can't find it on the App list. Arrggghhh!!
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@Allioaks86 @Ragge75 1Password 7 on the App Store: https://apps.apple.com/gb/app/1password-password-manager/id568903335
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Thanks. I'm opting for a downgrade.
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You don’t need to delete1pw 8. You can use both side by side.
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So frustrated.
Every time I need to use the app for anything, I have to type in my lengthy password.
The app will then close after I use it for 1 auto fill and I have to start all over again for the next one.I get an error that says I have to type in my PW to use facial login so I do. And then it doesn’t.
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I don’t think the developer left😃 So far 1PW 8 has worked perfectly for me on both my iPad Pro and iPhone. I had hesitated installing it till about a month ago because of the concerns I saw referred to here. There has been no Face ID issue. But I have never reset my settings on any iOS device ever. I don’t know why that would ever be done under any normal circumstances. But that seems to have triggered the issue which seems to be some problem between iOS and 1PW 8. Version 7 was also working properly for me which is why I had not bothered with 8 until recently. I could still revert to it if needed but so far that’s not necessary.
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My problem started after i reset settings on my iPad. Something I will never do again, as it didn´t solve my problem (not related to 1Pass), but it gave me a whole lot of other issues like no notification in iMessage and more…. So today I was fed up, and restored my iPad (and phone), and now FaceID works in 1Password 8 on both 😁
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It is now December. Where is the fix???
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THIS POST FROM COMMUNITY MEMBER ‘NPR’ FROM 11.6.22 IS EXACTLY MY ISSUE, AS WELL
I had to reset my iPhone 14 Pro, and now 1Password 8 will not take my FaceID. The FaceID popup does come up from the dynamic island, followed by a green check-mark in the popup when it gets accepted, then I'm prompted by 1Password to enter my password manually. Every. Single. Time. All my passwords for other apps etc. are very long and complex and stored in 1Password, so this is a showstopper in getting my phone back up and running. I've tried restarting my phone, disabling/enabling FaceID in the app, and deleting and reinstalling the app. Any suggestions before I change my 1Password master password to "123"?THIS HAPPENS IN 1PASSWORD 8 THE IOS APP. I AM RUNNING IOS 16.1.2 ON A BRAND NEW IPHONE 14
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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I’ve been a long time supporter for 1Password, as a teen i used the k’ed version because we were broke, now as an adult i take pride in paying for this wonderfull software. However after resetting my iPhone X after three years of service i found myself in the possession of broken premium software. I think i dont have to explain how such a critical oversight would have been communicated in the open source realm! Good luck with debugging the problem 🤙🏼
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Face ID fails every time. I go into settings and toggle the Face ID switch on and off, but that does nothing to solve the problem. The system makes me re-enter my password whether the switch is toggled on or off.
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