Dave,
Sorry to say I did not document what is happening precisely, but I am happy to do so. To answer your questions:
I am happy to test this a bit more rigorously. Need to think about how to test the Passkey creation process and how to do this effectively with multiple browsers (especially Orion RC which is not offically not supported).
Cheers!
ModeratorThank you for those details. Since (as you mentioned) Orion isn't a supported browser, I suggest that we focus on Safari for now and make sure that everything is working properly there first.
Can you try to reproduce a circumstance where 1Password isn't suggesting or saving a passkey in Safari and then, so that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
An example of this is my pharmacy at my grocery store. After I have logged into the grocery store I need to enter a fixed passcode to access the pharmacy. When I enter the passcode 1Password asks me if I want to update an existing item or enter a new item. Unfortunately I have no idea how this would work and am "afraid" to "Update Existing" because I do not want the four digit passcode to replace my strong password.
It sounds like 1Password's filling brain might need to be updated to better handle the passcode. Once you open a ticket via email for the passkey issue using the steps above, the team can request some data about the grocery store page over email and file an issue with our development team.
-Dave
Hi 1P_Dave ,
Haven't been able to repeatably produce some of my issues using Safari for a website that is also on the Passkeys directory.
I mentioned Intuit in my OP (not in the directory apparently). The attached photo shows the issue I ran into trying to login to Intuit's site when I selected the button to Use Passkey. I anticipated having 1Password provide the passkey directly from my Mac. The UI that you can see in the image did not provide me the ability to use the passkey from my Mac. I ended up selecting the Cancel button, selecting the option to Use Password and then when 1Password provided me a list of logins I used the login that had the passkey icon associated with it (sorry did not take screenshot of this screen).
Of course I have no idea what is happening under the hood in this scenario:
I am fairly certain that I can reproduce this for you as requested if it is helpful. I didn't want to clutter up this process because Intuit is not on the Passkeys directory.
I also am having a similar but different issue with Apple. I want to create a passkey that 1Password stores for Apple. Unfortunately Apple has me use my fingerprint to login and I can find no way to work around that yet. I will ping Apple support to have them help me.
Cheers,
Chip
ModeratorThank you for the screenshots and all of the details. The prompt in your screenshot is coming from macOS, not 1Password. Make sure that the built-in password manager is completely turned off: Turn off the built-in password manager in your browser
When a website requests a passkey, 1Password should show a special prompt that looks like this:
Once you've confirmed that the built-in password manager is completely turned off, try to sign in again. Do you see a prompt that looks like the above? If you don't then make sure that passkey saving and sign-in is turned on for 1Password in Safari:
If you still don't see the prompt when signing into Intuit after trying these steps then let me know.
-Dave
Hi Dave,
I confirmed that things are set up in the same manner as defined in the references above (they were, I made no changes).
I tried logging into the Intuit site again and 1Password's dialog opened and then the dialog coming from macOS appears and prevents me from using the 1Password dialog.
I restarted Safari and the macOS dialog has not returned. Boogey men perhaps. Will keep an eye on this and let you all know if I run into further problems.
Cheers & thanks for the assistance, have a great day!
Dave,
I will set aside some time Saturday to collect data.
The pitcure I have in my mind is that the diagnostics capture "debug" information captured by the app/extension. If I ID multiple issues that I can reproduce do I simply replicate them all one after another and send one diagnostic report or do I submit a separate report for each item? Is the data dependent on the time between my producing the issue.
Thanks!
Chip
Hi,
\nWith 1Password having added Passkeys I decided to see if they are useful. I now have several accounts that have passkeys.
\nSeveral times over the past couple of days I have been in a situation where an app or a website in my browser requires that I log in using a passkey. However 1Password is not detecting the request and as a result there is no way I have found so far that I can tell 1Password to use my passkey to sign in.
\nA key \"feature\" of 1Password's use of an app and a \"paired\" extension in web browsers has been that when the extension is not working properly or when I am logging into a standalone app I can always open the app and copy and paste my credentials into my browser or into the app. My inability to use my passkey is breaking 1Password for me.
\nIn addition when I have generated passkeys I am finding that the 1Password stores it in its own login item and not with the credentials I used to use for the site. I may be wrong but I am not sure it even asks if I want to upddate an existing login. Once done there is no way for me to merge the username, passwords and 2FA codes also associated with the same account together. So now I have duplicates that will take me time to merge.
\nAlso good luck finding the items with passkeys if you are trying to figure all of this out.
\nI understand the potential security benefits of passkeys but using them in 1Password so far has me baffled. What am I missing?
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\nCan you try to reproduce a circumstance where 1Password isn't suggesting or saving a passkey in Safari and then, so that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\nAn example of this is my pharmacy at my grocery store. After I have logged into the grocery store I need to enter a fixed passcode to access the pharmacy. When I enter the passcode 1Password asks me if I want to update an existing item or enter a new item. Unfortunately I have no idea how this would work and am \"afraid\" to \"Update Existing\" because I do not want the four digit passcode to replace my strong password.
\n
It sounds like 1Password's filling brain might need to be updated to better handle the passcode. Once you open a ticket via email for the passkey issue using the steps above, the team can request some data about the grocery store page over email and file an issue with our development team.
\n-Dave
","body@stringLength":"2219","rawBody":"Thank you for those details. Since (as you mentioned) Orion isn't a supported browser, I suggest that we focus on Safari for now and make sure that everything is working properly there first.
\nCan you try to reproduce a circumstance where 1Password isn't suggesting or saving a passkey in Safari and then, so that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\nAn example of this is my pharmacy at my grocery store. After I have logged into the grocery store I need to enter a fixed passcode to access the pharmacy. When I enter the passcode 1Password asks me if I want to update an existing item or enter a new item. Unfortunately I have no idea how this would work and am \"afraid\" to \"Update Existing\" because I do not want the four digit passcode to replace my strong password.
\n
It sounds like 1Password's filling brain might need to be updated to better handle the passcode. Once you open a ticket via email for the passkey issue using the steps above, the team can request some data about the grocery store page over email and file an issue with our development team.
\n-Dave
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Sorry to say I did not document what is happening precisely, but I am happy to do so. To answer your questions:
I am happy to test this a bit more rigorously. Need to think about how to test the Passkey creation process and how to do this effectively with multiple browsers (especially Orion RC which is not offically not supported).
Cheers!
","body@stringLength":"1549","rawBody":"Dave,
Sorry to say I did not document what is happening precisely, but I am happy to do so. To answer your questions:
I am happy to test this a bit more rigorously. Need to think about how to test the Passkey creation process and how to do this effectively with multiple browsers (especially Orion RC which is not offically not supported).
Cheers!
","author":{"__ref":"User:user:16886"},"isEscalated":null,"postTime":"2025-04-03T19:30:37.937-07:00","solution":false,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":6},"Revision:revision:154127_2":{"__typename":"Revision","id":"revision:154127_2","lastEditTime":"2025-04-04T12:49:05.700-07:00"},"QueryVariables:ReplyList:message:154127:2":{"__typename":"QueryVariables","id":"ReplyList:message:154127:2","value":{"id":"message:154127","first":10,"sorts":{"postTime":{"direction":"DESC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"DESC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1745498058000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1745498058000","value":{"ariaLabelClosed":"Press 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Haven't been able to repeatably produce some of my issues using Safari for a website that is also on the Passkeys directory.
I mentioned Intuit in my OP (not in the directory apparently). The attached photo shows the issue I ran into trying to login to Intuit's site when I selected the button to Use Passkey. I anticipated having 1Password provide the passkey directly from my Mac. The UI that you can see in the image did not provide me the ability to use the passkey from my Mac. I ended up selecting the Cancel button, selecting the option to Use Password and then when 1Password provided me a list of logins I used the login that had the passkey icon associated with it (sorry did not take screenshot of this screen).
Of course I have no idea what is happening under the hood in this scenario:
I am fairly certain that I can reproduce this for you as requested if it is helpful. I didn't want to clutter up this process because Intuit is not on the Passkeys directory.
I also am having a similar but different issue with Apple. I want to create a passkey that 1Password stores for Apple. Unfortunately Apple has me use my fingerprint to login and I can find no way to work around that yet. I will ping Apple support to have them help me.
Cheers,
Chip
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Thank you for the screenshots and all of the details. The prompt in your screenshot is coming from macOS, not 1Password. Make sure that the built-in password manager is completely turned off: Turn off the built-in password manager in your browser
\nWhen a website requests a passkey, 1Password should show a special prompt that looks like this:
\n\n
Once you've confirmed that the built-in password manager is completely turned off, try to sign in again. Do you see a prompt that looks like the above? If you don't then make sure that passkey saving and sign-in is turned on for 1Password in Safari:
If you still don't see the prompt when signing into Intuit after trying these steps then let me know.
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2025-04-22T09:32:34.107-07:00","lastPublishTime":"2025-04-22T09:32:34.107-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154015/message:154947","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjB8aW50LDE1NTE0NSwxNTUxNDU","node":{"__ref":"ForumReplyMessage:message:155145"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:155145":{"__typename":"ModerationData","id":"moderation_data:155145","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:155145":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:16886"},"id":"message:155145","revisionNum":1,"uid":155145,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:154947"},"conversation":{"__ref":"Conversation:conversation:154015"},"subject":"Re: Issues saving and signing in with passkeys on the Mac","moderationData":{"__ref":"ModerationData:moderation_data:155145"},"body":"Hi Dave,
I confirmed that things are set up in the same manner as defined in the references above (they were, I made no changes).
I tried logging into the Intuit site again and 1Password's dialog opened and then the dialog coming from macOS appears and prevents me from using the 1Password dialog.
I restarted Safari and the macOS dialog has not returned. Boogey men perhaps. Will keep an eye on this and let you all know if I run into further problems.
Cheers & thanks for the assistance, have a great day!
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Dave,
I will set aside some time Saturday to collect data.
The pitcure I have in my mind is that the diagnostics capture \"debug\" information captured by the app/extension. If I ID multiple issues that I can reproduce do I simply replicate them all one after another and send one diagnostic report or do I submit a separate report for each item? Is the data dependent on the time between my producing the issue.
Thanks!
Chip
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