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Joelc's avatar
Joelc
Contributor
5 months ago

1Password Extension Does Not Unlock

I changed from an Apple Keyboard with TouchID to a Logitech Keyboard without TouchID. I now need to unlock 1Password / 1Password for Safari extension with a password rather than TouchID.

Pressing on the 1Password for Safari Extension icon and entering the 1Password password fails (i.e., 1Password for Safari Extension does not unlock). The following error message is noted:

The only way of unlocking the 1Password for Safari Extension is to unlock 1Password which in turn unlocks the 1Password for Safari Extension. The is a PITA.

Worth noting:

  • I am running macOS Sequoia version 15.0.1, 1Password version 8.10.48 and 1Password for Safari Extension 8.10.46.34.

  • I do have the 1Password for Safari Extension settings set to "Integrate this extension with 1Password desktop app"

The Ask: Please help me get the 1Password for Safari Extension to "unlock directly" (i.e., by entering the 1Password password).

Thank you.

1Password Version: 8.10.48
Extension Version: 8.10.46.34
OS Version: macOS 15.0.1
Browser: Safari

browser extension
  • Joelc's avatar
    Joelc
    Contributor
    4 months ago

    1P_Dave appreciate the URL and complete agree with each thread deals with one issues.

  • Joelc's avatar
    Joelc
    Contributor
    4 months ago

    1P_Dave , what happened to the rest of the thread where we were conversing about my 1Password fro Safari remains locked? Did you delete it? Did you move it to a new thread, etc.? Please advise.

    Thank you.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Joelc

    I'm happy that Kevin was able to help! 🙂

    Hopefully the issue can be fixed in a future update soon. If you have any other questions or issues then don't hesitate to let us know.

    -Dave

  • Joelc's avatar
    Joelc
    Contributor
    4 months ago

    1P_Dave appreciate you re-opening this thread and posting the above which was the cause e/ source of my problem. Looking forward to teh fix.

    Worth noting, Kevin_1P was awesome to work with! He dug in, explained this issues and solved my concern.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Reopening this thread to provide some more information for the community.

    Currently, there exists an issue where unlocking 1Password in the browser won't work if the following conditions are met:

    • The 1Password for Mac desktop app menu bar icon is turned off.
    • App integration between the browser extension and the desktop app is turned on.
    • You choose to use your account password to unlock 1Password in the browser instead of Touch ID or your Apple Watch.

    With these conditions, you'll see 1Password in the browser unlock and then lock immediately after you enter your account password into the prompt in your browser. Our developers are aware of the issue and hope to release a fix in the future.

    For the time being, turning on the 1Password menu bar icon or using Touch ID / Apple Watch to unlock 1Password in the browser are the two best workarounds.

    -Dave

    ref: dev/core/core#30388

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Joelc

    Thank you for replying to Josh's email, Josh will send you another reply via email as soon as possible. To prevent having the same conversation in two places at once, I'll close this thread.

    -Dave

    ref: WNB-48452-653