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Forum Discussion
1Password Extension Does Not Unlock
I changed from an Apple Keyboard with TouchID to a Logitech Keyboard without TouchID. I now need to unlock 1Password / 1Password for Safari extension with a password rather than TouchID.
Pressing...
1P_Dave
Moderator
ModeratorI'm sorry that you're still seeing the issue. We've received a few other reports of the same error messages and the team is working to narrow down the cause. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread:
https://1password.community/discussion/148702/1password-extension-does-not-unlock - Your forum username:
Joelc
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
PS. On a slightly related point, is there a link that details the 1Password for Safari "Autofill & Save" and "Notifications" settings?
Most of the options on those pages will include a description underneath the setting. Is there a particular setting that you'd like to see a more in-depth explanation of?
-Dave
