1Password for Safari slow

gussic

Got it! :+1: Let's continue our conversation there.

ref: WFS-98395-585

ag_chantelle

Done! Ref # is: #WFS-98395-585

gussic

Absolutely! If you're having the same issue with both browsers, it would be most appreciated. You can find the steps to gather logs in Edge here.

ag_chantelle sorry I should have figured that out much sooner! Do you need logs for Edge as well?

Sorry gussic. I forgot to mention that you'll want to click the Console tab at the top of the page to view the extension console. You should be able to select all and then have the proper right-click response from there.

ag_chantelle

Sorry I've followed the steps when I press Command A nothing happens and when I right click also nothing happens.

Is it possibly different for Safari 15 on macOS 12? Happy to DM if you want to take this offline.

Thanks for giving those steps a try gussic. I'd like to ask you to grab a diagnostics report and console log from Safari for us. You can follow the steps below to collect the console details:

1. Open Safari.
2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
3. Click "Show Develop menu in menu bar"
4. Choose "Develop > Web Extension Background Pages > 1Password for Safari"
5. Press Command + A to select everything, and then right click, "Save as" to generate a file.

Send the diagnostics and log to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.

ag_chantelle

Thank you for the post. I've followed your instructions. It's marginally improved the lag/delay but not significantly - it's still quite perceptible.

gussic

The delay you're mentioning is certainly not ideal. Can you try the following and let me know if it improves your state of play?

First, let's check that integration is properly enabled:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, toggle "Integrate with 1Password app" off and on again.

We'll then want to make sure we fully quit and relaunch both 1Password and your browser:

1. Quit 1Password completely by right clicking the 1Password icon in your macOS menu bar and choosing Quit.
2. Quit your browser.
3. Open and unlock 1Password.
4. Open your browser and test again to see if the issue is resolved.

Let me know how it goes.

I got the new 1P Safari extension - the one from the Mac App Store.

Is anyone else noticed it is still really really slow? Running the latest beta of macOS and it still takes seconds to open, really annoying.

There is a perceptible lag with the Edge extension as well, but it isn't quite as bad as the Safari one.

Have the old extension and turned it on just to see and it opens straight away.

Given these are not technically 'beta' products it is disappointing to see them still in this state, and being forced into using them with the 1P8 beta.

1Password Version: 8.2.2 // 80202072
Extension Version: 2.1.2 (Safari) // 2.1.0 (Edge)
OS Version: macOS 12 b7