1Password isn't working correctly in Safari

Please keep us posted TomWolsky :+1:

The extension disappeared again today. Not sure what triggers that, but the Terminal command fixed it again.

Glad to hear it's working for you TomWolsky! :smile:

You're right @FCNV! It's not ideal but serves a good workaround until we have a more comprehensive solution to address the issue of the extension not appearing, as expected, in Safari.

The idea that this was going to launch in September when you still can't keep the lock status in sync between the app and extension...and the way to try to fix it is run a terminal command is hilarious.

It's working for me today. 1P for Safari is unlocking when I unlock 1Password. I tried two ways, launching and unlocking 1Password first, and also by launching Safari first, which launches 1Password. Not sure if that's the expected behavior, but in both instances 1P for Safari was unlocked, so when I clicked it I did not get the Welcome page.

Thanks for your help Chantelle.

TomWolsky

When you attempt to click the 1Password icon a second time, after receiving this page, does it work as expected? If not, I'd like to ask you to grab a console log from Safari and send it via email. You can include it in a reply to the same ticket where we were previously troubleshooting:

1. Open Safari.
2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
3. Click "Show Develop menu in menu bar"
4. Choose "Develop > Web Extension Background Pages > 1Password for Safari"
5. Press Command + A to select everything, and then right click, "Save as" to generate a file.

Le me know how it goes.

This is the ticket number: #MDK-82988-335

Chantelle in support gave me this Terminal command to run

/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app

The extension was back in Safari. I gave it access to all websites.

I then repeated the sequence, closed Safari, closed one 1Password, launched 1Password and unlocked it, launched Safari. The extension is there but shows it's locked. If I click on it to unlock it, I get this page.

I've seen this happen before in the early days of 1P 8.

Yes please TomWolsky, thank you :+1:

I sent a link to the thread with the email, but I'll post the ticket number here if you like.

TomWolsky:

I'll try to gather some diagnostics and send to support.

Thank you! After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!