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jasimon9's avatar
jasimon9
New Contributor
3 years ago

Cannot get 1P to work on iPhone

I have complained about the difficulties I have with the 1P app on iOS several times. Most of the time I cannot use if and just give up. This is crazy. It should be able to work. Here is what I we...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

jasimon9

The other thread that I was referring to back in April is here: https://1password.community/discussion/comment/635579/#Comment_635579 (That thread deals with Safari on your Mac, not your iPhone.)

I'm sorry to hear that you're being repeatedly prompted for your account password when using 1Password on your iOS device. Can you try the following steps:

  1. Restart your iPhone/iPad.
  2. Open the main 1Password app from the home screen of your iPhone/iPad (not from another app).
  3. Unlock 1Password using your account password.
  4. Open Safari.
  5. Go to a website whose login you have stored in 1Password and use Password AutoFill to fill your password.

Are you now able to use Touch ID to unlock 1Password and fill your login? Or are you prompted for your account password again?

-Dave