Can't Unlock With Apple Watch

Same as AeroJoe after the latest update (1Password for Mac 8.10.36 (81036049)), unlock with Apple Watch stopped functioning for me also. This occurred immediately after the 1P update. The 1P Unlock screen (browser and app) shows the following info/error:

You need to enter your account password before you can use Apple Watch unlock.

Additional details:

Intel Mac Mini 2018 running MacOS Sonoma 14.5 (23F79)
Other apps and mac unlocks successfully with the Apple Watch

Unfortunately, after the latest update (1Password for Mac 8.10.36 (81036049)), unlock with Apple Watch stopped functioning for me. This occurred immediately after the 1P update. The 1P Unlock screen (browser and app) shows the following info/error:

You need to enter your account password before you can use Apple Watch unlock.

I've entered the 1P password numerous times and the error is always the same when attempting to unlock.

I've taken the steps 1P_Dave provided above (twice), however the issue persists.

Additional details:

• Intel iMac running MacOS Ventura 13.6.7 (22G720)
• iMac unlocks successfully with the Apple Watch

Appreciate any help!

I'm sorry for the trouble, MGDominguez. I've located your support ticket, and we will contact you as soon as possible about this issue.

-Evon

ref: FTV-74354-968

I'm also seeing this same problem after updating to the latest 1P version, it was working fine before that. I have a Mac Studio without a Touch ID keyboard, but I can unlock my Mac and other apps with my Apple Watch. Not even the SSH agent wants to unlock with my Watch, and that always worked consistently in the past.

I went ahead and sent a diagnostics report to the address mentioned before and got this support ID: FTV-74354-968

illah,

Thank you for taking the time to send the diagnostics report. I've located your ticket and see that my colleague has replied to your email for further assistance; please continue the conversation there.🙂

-Evon

ref: TIN-21533-939

Hi 1P_Evon the support ID is TIN-21533-939, thanks!

...and of course, during this instance of opening 1P the Apple Watch did work (rare), but hopefully that's a good thing as it might show a difference in the logs vs. the many times I did not get the Apple Watch option!

Hello, illah. Thank you for writing in. I am sorry about the problem you are running into with unlocking 1Password with your Apple Watch.

So that the team can take a closer look at the issue you are experiencing, I would like to request that you send us a diagnostics report to support+forum@1Password.com.

With your email, please include the following:

• A link to this thread: https://1password.community/discussion/comment/713589/#Comment_713589
• Your forum username: illah
• A diagnostics report: How to send a 1Password diagnostics report

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

Thank you!

-Evon

Hi there 1P_Dave I have tried these and various other steps and have never been able to get this feature to work, which is especially problematic as my M1 MBP is typically docked and thus the touch ID is not readily accessible.

Most of the time even the option to enable Apple Watch in the 1P settings is not available, however sometimes I have seen it show up. Despite selecting the checkbox, it 1) does not work and 2) the option then disappears.

One possible edge case I can think of is there are two user accounts on this machine, one tied to my Apple Watch and the other is not. But if this edge case has been accounted for, I can't figure out why I can't get this feature working.

mediasconcept

Je suis heureux que ces étapes aient également résolu le problème pour vous. 🙂

I'm happy that the steps resolved the issue for you as well. 🙂

-Dave

Patrice et non Patrick ;((