Face ID failing and unreliable after update

I do not know if this is the answer or not, but I will give my two cents.
No one besides this post has told me this nor have I researched it.
I too have noticed face ID acting more peculiar.
This is a wild guess.
In iOS in two different places you can find the (require attention for face id), now I do not know why Apple put it in two different places, but you can go to iOS settings and scroll down to (face id & passcode) and it is their or you can go to settings, scroll down to accessibility, face id (face id & passcode) and it is their as well.
Personally I think everybody should have this enabled for good reason.
What I think is going on is Apple in their last update has made it more sensitive.
So if your eyes are not looking at the camera or at top of front iPhone or iPad then face id will fail.
Personally if this is the case I like it, because it makes it work like it should have all along for security reasons.
So before if I used face id and barely looked at the camera it would still work a lot more than it should, so it was not as sensitive as you would think.
Now looking directly at the camera when face id happens it works great, but if I do not look at it directly more than before it causes a failure.
So it might take getting used too.
Let me know if anybody agrees or disagrees with my theory.
This is not just happening to 1Password so that tells you it is not 1Password this time. 😊

Thanks for that

Unfortunately still happening for me after a reboot, worked the first time, then back to the broken behaviour 90% of the time

Regards

I have got the same issue after upgrading from iOS 16 to 17.1.1.

I switched from FaceId to PinCode in the app settings and retried turning on FaceId, I uninstalled and reinstalled but neither of that resolved the issue.

I also had some other strange issues (Contact not showing in the Phone app) so decided to shutdown (Settings ==> General ==> Turn Off) and start it up again.

After the restart, 1Password was back to normal.

I hope that might help.

bm206

Thank you, I'll share this with the team internally. 🙂

-Dave

If it helps: This also happens if I use the Passcode option with Face ID enabled.

DalikVee

Thank you for reporting back, I'm sorry that none of the workarounds helped. Hopefully the issue is fixed soon.

bm206

I'm sorry that you're also affected by the issue, I've added your report to the internal work item open with our development team as well.

-Dave

ref: dev/core/core#24740

DalikVee
Thx for your answer.

bm206

I had a conversation with support who instructed me to do various things such as disabling and re-enabling Face ID, but unfortunately nothing helped. They have confirmed it is a bug with the app and that an internal work issue is open. I suppose all we can do is wait until it is hopefully fixed soon.

Same problem. It happens on iPhone and iPad.

DalikVee

Thank you for the Support ID, your email made it to the right team and one of my colleagues will get back to you as soon as they're reviewed your diagnostics report.

-Dave

ref: NAD-54518-575