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Forum Discussion
Face ID failing and unreliable after update
Apologies if this issue has already been discussed elsewhere but the latest update to 1Password for iOS has introduced a bug where the first Face ID scan will fail when invoking 1P through Password AutoFill
Steps to reproduce:
- Visit website with a stored login
- click 1P suggestion above keyboard
- Face ID scan will often fail, prompting for the account password and immediately and produces haptic feedback
- Press Face ID icon again and the second scan will usually work fine
Minor issue but it is frustrating having this happen at nearly every login
Thanks!
1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: iOS 17.1.1
Browser: Safari
Hello again!
The support ID number is [#NAD-54518-575]. I made sure to try and reproduce the issue a few times before creating the diagnostic file
Hope this helps
Thanks- 1P_Dave
Moderator
Hello DalikVee! 👋
I'm sorry that you're running into an issue with Face ID when filling logins into other apps. Our developers are investigating an issue that matches the behaviour that you've reported. So that I can confirm that you're affected by this known issue, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/143322/face-id-failing-and-unreliable-after-update#latest
- Your forum username:
DalikVee - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
ref: dev/core/core#24740
