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ShadowXVII's avatar
ShadowXVII
New Contributor
2 years ago

Offline Items? How do I remove/remediate them?

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake

1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

betas
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @pgnd

    Could you please resend your message? I do not see anything from you at this time. Thank you.

    • The only other thing I can think of is, do you have a business account with us using this email address? It may be that your message was deposited into our business support side of things.
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @RebeccaL

    I found your support request thank you. We'll be in touch as soon as possible.

    ref: LQC-89599-556

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Dave Update, sorry, can't edit my comment above anymore, but the bot responded:
    For your reference, this is your support ID:

    [#LQC-89599-556]

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Dave Done, but I didn't get a response from the bot. I sent it from the same email address as I use to log in to this forum, and the subject line is, "Diagnostics report".

  • Former Member's avatar
    Former Member
    2 years ago

    1P_Dave

    Did you send the diagnostics report using a different email address from the one that you use for your forum account?

    No. It was sent as an attachment from the same email address as used for my forum account, here.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    iamecho, @justausername, and @DrRZ

    Thank you for posting the Support IDs. I've moved the emails over to the right team and one of my colleagues will reach out to you as soon as they've reviewed the diagnostics reports.

    @pgnd

    I'm not seeing an email from you yet. Did you send the diagnostics report using a different email address from the one that you use for your forum account? (Don't post your email address here since it's a public forum.)

    -Dave

    ref: VWS-99128-652
    ref: PQX-72538-512
    ref: WVV-73911-471

  • Former Member's avatar
    Former Member
    2 years ago

    Actually, they did show up in the Recently Deleted folder on my computer (but not online). There were 3 copies there. I removed all 3 using delete permanently. They are gone from the Recently Deleted folder but still in the Offline Items folder.

  • Former Member's avatar
    Former Member
    2 years ago

    I'm having the same or very similar issue. I have 2 items in the Offline Items folder. Everything is greyed out. The only option in the item itself is to share. There's no option to reveal passwords except that that holding ctrl+alt still works. When right clicking on the the item in the list I can Edit;Open Item in New Window (which also has nothing actionable in the UI);Move;Duplicate;Copy Private Link.
    These 2 items are identical and old. Seems like something that would have been deleted or updated in the past, although there's nothing indicating that they've been deleted. They always fail to sync but nothing saying why. There's no way to delete or remove them.

    Also, they only show up in int he Offline Items folder not in a search. Seems to me they should also show up in a search and be flagged somehow as offline.

    I sent a diagnostic:
    For your reference, this is your support ID:

    [#WVV-73911-471]

  • Former Member's avatar
    Former Member
    2 years ago

    also done
    For your reference, this is your support ID:
    [#PQX-72538-512]