Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Offline Items? How do I remove/remediate them?
I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...
The Windows app says "Sync offline items".
The extension says "Finish signing in".
The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:
When right clicking a single item:
So what am I supposed to with them?
The log is littered with
...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...
Regards,
Jake
1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome
- 1P_Dave
Moderator
@RebeccaL, @justausername, ShadowXVII, @pgnd, and iamecho
So that we can look into this further, and help you resolve the offline items, the team would like you all to send in a diagnostics report from your devices:
- Sending Diagnostics Reports (Mac)
- Sending Diagnostics Reports (Windows)
- Sending Diagnostics Reports (Linux)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/140803/offline-items-how-do-i-remove-remediate-them#latest
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in .1pdiagnostics format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
1P_Dave Hi - having a similar issue affecting 3 "offline" items. They are all documents that have previously been archived. When I click on each one or right-click, there is no option to restore or delete. These items are not showing on iOS.
1Password for Mac 8.10.8 (81008024)
Mac OS Ventura 13.4no context other than what's already been described.
same here
I tried restore/delete and that hasn't resolved it.
can't move them to a vault.
can't delete them from the app.
can't see them in the online portal to delete/restore them.I just get "Some changes could not be synced with your other devices" in the ...
linux app (1Password for Linux 8.10.8-24)
Yes, I believe they were all previously deleted items so I would like to just discard them.
I just get "Some changes could not be synced with your other devices" in the Windows app.
There's a few hundred, so I'd prefer not to have to restore/re-delete them.
In this case, I had moved them from one vault to another, so I guess that constitutes as a delete...Hi Dave, thanks for the response! On Mac desktop I get a banner which says, "Some changes could not be synced with your other devices."
In my case, the single 1Password item with this issue was deleted from my vault a long time ago and therefore it hadn't been changed. Now it shows up only in the 1P Mac desktop app, not on other devices (which are all updated to current versions).
Edited to add: I logged in to my online vault and clicked on "Restore" from the Deleted Items. Then I deleted it again using the desktop app. So far the sync issue seems to be resolved.
- 1P_Dave
Hello ShadowXVII and @RebeccaL! 👋
Thank you for reporting the issue! The offline items indicator is a new feature that our developers have built to alert you to items that aren't being backed up to your 1Password account. You would have had those offline items before but there wasn't a way to expose that you had them before this feature.
If you click on "View offline items" and then click on a single item at a time do you see a banner explaining the reason why 1Password is unable to sync that item?
-Dave
I also have this on Mac (OS 13.4) with 1Password 8.10.8. There is one offline item. I can't delete it or resolve it.
I logged into my vault online and this item was in my Recently Deleted folder. I clicked "Destroy" and refreshed the online vault and the desktop app, but the sync problem is still happening. (Edit: I logged into my online vault again and the destroyed item is back in the Recently Deleted folder.)
