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Forum Discussion
Former Member
2 years agoSafari 14.2.1 - Extension No Longer Works
Not much more to add. I click on the icon and a new tab opens but is blank. Nothing can be done beyond that.
I've turned off the extension and turned it back on, but nothing.
This is using Ver...
steph_giles
1Password Team
2 years agoThank you for getting back to me @SuperAwesomeGuy, it sounds like 1Password in your browser is having a hard time connecting with your 1Password app.
Can you give these steps a try and let us know if it improves things:
- Right-click the 1Password icon in Safari's toolbar and select "Settings"..
- In the General section, disable "Integrate this extension with the 1Password desktop app".
- In the Accounts & Vaults section, click the ( ⋮ ) three dots to sign out of your account(s).
- Click "+ Sign in to a new account" to sign back in to the 1Password account.
- Once you've signed in, a small box will appear on the top right corner of the page, click "Add" to add your account to the 1Password extension.
Before continuing with the next steps, I'd like to check if the extension unlocks before we re-enable integration. At this point, I'd like you to click the 1Password extension to unlock it. Let me know how that goes, then continue with the next steps to re-enable integration:
- In Safari, right-click the 1Password icon in Safari's toolbar and select "Settings".
- In the "General" section, enable "Integrate this extension with the 1Password desktop app".
- Open your 1Password desktop app.
- Click "1Password" on the macOS menu bar and select "Settings".
- In the General section, ensure "Keep 1Password in the menu bar" is checked.
- In the Browser section toggle off, then re-toggle on the "Connect with 1Password in the browser" setting.
Let us know how you get on!