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instanttim's avatar
instanttim
New Contributor
2 years ago

Safari Extension won’t unlock, can’t connect

In iOS 17.2 and 17.2.1 I can’t unlock or use the Safari extension. I recorded a video but can’t upload it here. 1Password Version: 8.10.22 Extension Version: Not Provided OS Version: ...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello instanttim! 👋

I'm sorry that you're unable to unlock 1Password for Safari on iOS. Can you tell me a little more about the issue? What do you see when you try to unlock 1Password for Safari? Do you see any error messages? Are you still able to unlock the main 1Password app?

As a first step, can you try the following:

  1. Fully close Safari on iOS.
  2. Fully close 1Password on iOS.
  3. Open and unlock the main 1Password app from your home screen.
  4. Open Safari and go to any webpage.
  5. Tap on the AA icon in the address bar.
  6. Tap on 1Password in the menu.
  7. Follow the prompt to unlock 1Password for Safari.

I look forward to hearing from you. 🙂

-Dave