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Forum Discussion

Baz's avatar
Baz
Frequent Contributor
2 years ago

Slow unlock in Safari when not using Personal profile

Unlocking from within the Safari, using touch id, is almost immediate when using the default Personal profile. I have one other profile that I now use regularly. Unlocking in that profile takes exact...
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
2 years ago

Hey Baz,

I am trying to replicate the issue with the steps you provided.

I have a question regarding step 4. Do you mean to open an existing but non-default profile? Or, do you mean to create a new profile?

I can confirm that there might be some delay issue if we create a new profile. Because, when we create and open the new profile in Safari for the first time, 1Password is not fully loaded there.

Let me know if that is not the case for you.

Meanwhile, I do notice certain delays while switching profiles, which is expected. I am also wondering if the 10-second delay would be reduced if you click the 1Password icon in Safari's toolbar area. Clicking the icon should manually connect 1Password for Safari to the desktop app, which might shorten the time for auto-connect.

Let me know how it goes.

-- Kevin