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System's avatar
System
Super Contributor
6 months ago

Touch ID not working

This discussion was created from comments split from: Touch ID not working on mac.
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello RandyChev! 👋

I'm sorry that Touch ID isn't working on your Mac. Are you still able to unlock the Mac itself using Touch ID? If you can then please try these steps:

  1. Make sure that you're using the latest versions of both the desktop app and 1Password in the browser:
  2. How to keep 1Password up to date
  3. How to keep 1Password up to date in your browser
  4. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  5. Open and unlock 1Password for Mac.
  6. Choose Apple menu  > System Settings, then click Touch ID & Password.
  7. Turn off all of the features, then turn all of them back on again.
  8. Go back to 1Password and choose 1Password > Settings from the menu bar.
  9. Click the Security icon, then turn on "Touch ID".
  10. Lock 1Password by choosing 1Password > Lock from the menu bar.
  11. Now try unlocking 1Password using Touch ID.

If you still run into issues after trying these steps then can you tell me if you see an error message? I look forward to hearing from you.

-Dave