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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back to the login code. Other apps, such as one for signing PDFs, report "Authentication not successful". When I disable TouchID in 1Password Settings, the switch remains grayed out and cannot be enabled. I reinstalled 1Password, now it tries to use TouchID again and falls back to the LogIn code at the first finger touch.
It seems that apps in general have problems accessing the security engine, otherwise TouchID works for all other areas like unlock, wallet cards, etc..
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0 (20A362)
Browser:_ Not Provided
GreyM1P1Password Team
Hi @JZamburek – that doesn't sound right at all. I'd like to see what's going on with 1Password, so I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/133744/touchid-stopped-working-since-ios16
- Your forum username:
JZamburek
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey
I can't use touch id to unlock 1 password which I used to work normally before. But after I updated iOS 16 and reset all settings the device . I can't use touch id to unlock 1 password anymore and when I delete the 1 password app and reinstall it and set up a new touch id it still doesn't work. Ask for help via 1password.
..sorry i use google translate
1Password Version: 1Password 8.9.5
Extension Version: Not Provided
OS Version: iOS16
Browser:_ Not Provided
Jack_P_1PHi @albertvanderiet:
That definitely isn't the experience we want you to have with 1Password for iOS. I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/132416/touch-id-ipad-air-4-not-working-in-1pw8#latest
- Your forum username:
albertvanderiet
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
ref: dev/core/core#15937
Hi,
I cannot get 1PW8 on my iPad Air 4 to work with Touch ID. Touch ID works fine unlocking my iPad and other apps, just not 1PW8. Worked fine with 1PW7. And works fine on my Samsung S22 Ultra.No matter what I try, it keeps saying on every login: “You need to enter your account password before you can use Touch ID”.
Any help would be appreciated, thanks!
1Password Version: 8.9.0
Extension Version: Not Provided
OS Version: IOS 15.6
Browser:_ Not Provided
