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Forum Discussion
TouchID stopped working since iOS16 [Fixed. Please see the approved answer for details.]
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Since I updated to iO16, TouchID is no longer recognized by apps. The TouchID dialog appears, but then terminates as if the finger is not recognized. 1Password then falls back to the login code. Other apps, such as one for signing PDFs, report "Authentication not successful". When I disable TouchID in 1Password Settings, the switch remains grayed out and cannot be enabled. I reinstalled 1Password, now it tries to use TouchID again and falls back to the LogIn code at the first finger touch.
It seems that apps in general have problems accessing the security engine, otherwise TouchID works for all other areas like unlock, wallet cards, etc..
1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0 (20A362)
Browser:_ Not Provided
GreyM1P1Password Team
@f123456789
It sounds like it would be best to gather some more information and help you directly, so please email us at
support+mac@1password.comto have one of the team take a look and help you further.@xyzulu
I can't comment on another customer's case for privacy reasons, but I can say that we have made significant progress in solving the issue with Face ID and Touch ID in 1Password 8 for iOS and we hope to have good news about this soon.
TouchID Trouble
Hello,
Can anybody help?I am having trouble using touch ID.
I got the same message: "You need to enter your account password before
you can use Touch ID."
I tried to delete the app,
I tried this "https://support.1password.com/touch-id-mac/#get-help"
etc.
What a waste of time! :-(
Thank you 1password,1password 8.9.5
iPhone, IOS 16.0.2GreyM1P can we have an update on the original posters issue please?
- GreyM1P
@Andy_MacBride If you're having trouble with Touch ID on a Mac, as opposed to an iOS device, this is handled differently, so try the steps shown here first, if you haven't already:
☞ Use Touch ID to unlock 1Password on your Mac — Get help
If you've tried those steps and haven't had success, use the "contact 1Password Support" link at the bottom of the page and we'll be able to help you individually by email.
- 1P_Dave
Moderator
Hello @Silmarils! 👋
I'm sorry to hear that Touch ID isn't working with 1Password on your iOS device. Can you tell me if you see an error or any sort of other message when you try to use Touch ID? Is this happening when autofilling through Safari or another app, or is this happening when you try to unlock the main 1Password app?
Can you try these steps:
- Restart your iPhone or iPad.
- Open and unlock the main 1Password app using your account password.
- Switch to another app.
- Switch back to 1Password.
Are you now able to unlock 1Password using Touch ID? I look forward to hearing from you. 🙂
GreyM1P I now have uninstalled and reinstalled all affected apps, which all reinitialised the Touch ID authentication after reinstall. It worked for all apps except 1Password, where the problem persists.
- GreyM1P
@JZamburek Thank you! We'll get back to you as soon as we can. :)
Hi GreyM1P
my support ID is: [#BYX-67453-741]
