Trouble saving passkeys for websites flagged by Watchtower

@dkav

Yes, you are correct. The issue continues to be open on our side. Apologies on my part. I conflated that situation with you did not want passkeys to be suggested by Watchtower at all. That one is on me. Thank you for the clarification and getting me back on track.

1P_Tommy I do not have the checking for passkeys disabled. I am not sure the context for the question.

FYI - As of 8.10.18 Flickr is still being flagged as having a Passkey available.

Gotcha! I talked with another user the other day who mentioned that. Thanks for the mention. Do you have checking for passkeys disabled?

1Password > Preferences (Settings) > Privacy -- Watchtower

1P_Tommy Flickr was sold by Yahoo! in 2018. It doesn't use passkeys so it shouldn't be flagged by Watchtower.

Hey all - I'd just like to quickly point out that the same issue affecting Flickr and Yahoo also affects:
- NVIDIA (https://www.nvidia.com) and NVIDIA Store (https://store.nvidia.com)
- Amazon (https://www.amazon.com/) and AWS (https://signin.aws.amazon.com)

for which separate accounts are needed despite using the same domain name (and therefore, despite what Watchtower says, neither NVIDIA Store nor AWS supports passkeys). Cheers!

TOWS

Thanks for sharing your experience! I'm happy that you were able to figure everything out and I'm sure that other folks will find it useful as they're going through the process of saving passkeys. 🙂

The last issue in Watchtower is that Flickr is flagged as having "passkeys available" this is not the case and only the devs here at 1Password can sort this one out!

Indeed, flickr.com and yahoo.com are linked as shared credentials which matches the issue that Tommy mentioned. We've added your report to the internal work item for the issue. Hopefully this will be fixed in the future.

bugwhat

I've replied to you in the other thread. Let's continue the conversation there.

-Dave

ref: dev/core/core#24202

bugwhat Hi there! I’m not really qualified to answer your questions and offer support for your situation, that’s the job of these fine folks here at 1Password support.

The only thing I can say for sure is that if you had a computer you could fix all the issues you have by following along with my previous experiences and fixes in the previous posts above.

I’m not 100% sure I understand what your Google issue is but for the Yahoo account you can try the steps I performed above, (from your iPhone) but I don’t know if you will get the same results as I did since I was using a PC.

Hey Tows.
This is for you I just want to see what you got to say on this.
On Google website I got a public passkey created and on 1Password app in logins I got a private passkey.
So when I try to sign in from logins web address I eventually get ask to use passkey and then a qr code pops up.
I guess the qr code is wanting to authenticate me.
I thought face i.d. instead would do that at that point, but that did not happen.
Maybe face .id. is supposed to scan me after the qr code.
Not sure why they would even need a qr code response if I got a passkey is not that what a passkey is for?
So at the bottom of my iPhone so I tried scanning that qr code and in all kinds of different ways to no avail.
I use two identical iPhone 14 Pro Max devices with iOS 17.0.1 and 1Password latest as of this typo and do not plan on having a computer much less windows. So I would be curious as to what you think.

I could not even create a passkey on Yahoo.
On Yahoo the security key is a physical key for me and I do not see an option called passkey inside Yahoo website.
On Yahoo I see something called account key so would that be what Yahoo refers to call passkey maybe?
Tried to setup starting from watchtower 1Password for Yahoo and not surprisingly Yahoo sign in wants me to use the physical key and then it just signs me in and no passkey was created.
I am sure eventually with iOS or 1Password updates this will get fixed, but again just would be interested to what you say about my situation.
Thanks

Ok folks, this is the last post in the series of my passkey woes! and with that I have some good news, I have now got my Virgin Media account setup with a passkey! yay! So if you've been following along with my trials and tribulations and all things passkey, you will know that the last issue I had on my list was that Virgin Media did not make it very easy to add a passkey to my account. The passkey is now in place.

Here are the steps (in my case) which was preventing the addition of a passkey. Quiet simply, because I created my account from my iPhone said iPhone was now my "trusted device" meaning after entering username and password face ID finished off the login process. I removed my trusted device and then proceeded to add a new "trusted device" I used "windows hello" (more on this later) then 1Password popped up like a knight in shining armour offering to save a passkey for me! So there you have it, all my issues are (*almost) over.

My findings, and recommendations as a non technically experienced user: I recommend setting up passkeys from a desktop computer and here's why;

If you are trying to add a passkey to any account flagged by 1Password's Watchtower, don't expect to login to that account and see the option of "add a passkey to your account" (although lots of sites will have this option) sometimes they disguise it as setting up "2FA" or "trusted device" or "security key" or "window hello" etc etc. This is what was stumping me. If you are at a website which doesn't have the straight forward "add a passkey to your account" way of doing things, in my experience, iPhone doesn't make it very easy to create a passkey in those situations and although_ it is_ possible, its very cumbersome.

On a desktop computer, it doesn't matter what they call passkeys on your particular account of your particular login -good old 1Password 8 for windows has your back! after choosing whatever description the website uses for a passkey and you go through the process of setting up that device, 1Password pops up and offers to save a new passkey for that site for you! sigh of happiness and then it will sync it to your mobile device so that you can now login without any issues and without jumping through multiple hoops setting passkeys from your phone.

Now don't get me wrong, setting up passkeys using 1Password and your iPhone does work, I have created several that way and it was easy, its only the sites which don't' treat (and name) passkeys as passkeys which makes mobile creation of passkeys a bit of a pain.

So, there you have it folks what started out as a support request ended up as a personal quest and thankfully all my issues are now resolved* It just required some lateral thinking, buckets of tenacity and a smidgeon of luck :)

*The last issue in Watchtower is that Flickr is flagged as having "passkeys available" this is not the case and only the devs here at 1Password can sort this one out!

Ok, so this post is kind of getting rather long and has become more of a daily diary entry than a support forum! I didn't mean for it to get that way, things just happen :) Also, I seem to report, troubleshoot and fix my own issues LOL

OK, so I have now sorted my PayPal issue too! (hooray!) I deleted my passkey which was created by me before iOS 17, this was saved into iCloud keychain as 1P_Dave correctly identified. I then deleted the passkey from my PayPal account AND from keychain in iOS. I then went back to PayPal and went through the motions of creating a new passkey, this time around, I got a message about 1Password remembering my passkey (this didn't happen pre iOS 17 even though 1Password was marked at the ONLY password manager in settings) I created a new passkey and after confirming everything with 1Password and PayPal, the app crashed and didn't save the passkey (although is did save in 1Password) I had to do this several times with the PayPal app crashing each time until eventually it accepted the passkey.

All this was done on my iPhone 14Pro Max running iOS 17.1 and the latest (and greatest) 1Password.

So after all these issues mentioned above, I am now down to the last two issues. The Flickr account "passkey available" issue which the devs here on 1Password need to sort out like 1P_Tommy kindly mentioned and the UK Virgin Media which still seems to be a regional issue for the UK (although if anyone from the UK can confirm they have the same issue is would be handy)

until tomorrow's entry goodbye for now!