unable to save items

@brettgil

I was able to locate your submission. We will get back to you as soon as possible.

ref: DFS-48936-833

Thanks - sent - something is really wrong since EVERYTHING related to background.js is erroring. I appreciate the help.

I'm sorry to hear that @brettgil.

I think it would be useful if we could take a closer look at what may be going wrong.

I'd like to ask you to send over the details and a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hi - the fix you provided did not work at all.
Im still running into scenarios where if I try to generate a password, the whole thing locks up and I can't copy or save any new password without rebooting. I can share the exact scenario and website I tried this on.

You're welcome @brettgil, let us know if we can further assist.

Thanks - I have executed these steps so Ill keep an eye on this.

Hey @brettgil,

I'm sorry for the disruption, do the below steps get things back on track for you in the meantime?

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your account.
4. Sign back into your account.
5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on!

I have been seeing this issue as well on Chrome Mac. Ill keep an eye out for the fix.

Hey @johnsawade,

Thanks for the update, I'm sorry for the trouble.

Let us know if there is anything else we can help with at all.

I had the same issue this morning but found this solution quickly with a google search (it appeared as a 'featured snippet' at the top of the search results). Using Edge on Win11. Thanks!