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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Why isn’t Face ID used more often on my iPad?

Hello! I am keen to understand why and when 1Password is able to leverage Face ID, versus when I have to put in my password. There seems to be no rhyme or reason to it, and given that typing in my pa...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

@jasondunn I'm sorry for the frustration. This behaviour is a consequence of our integration with the iOS Password AutoFill feature. The version of 1Password invoked by Password AutoFill is more limited than the main 1Password app and isn't able to perform the background tasks necessary to setup Face ID unlock. Opening the main 1Password app does allow those background tasks to complete, and so subsequent calls from Password AutoFill can make use of them.

Our developers are aware of the limitation and it's possible that we may be able to improve this behaviour in the future.

ref: dev/apple/issues#2729