Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately

System
System
edited August 14 in Mac
This discussion was created from comments split from: Unlocking 1Password via Touch ID on macOS doesn't work anymore.

Comments

  • jakedeg
    jakedeg
    Community Member

    Similar issue here. I think TouchID stopped working in 1P since I updated my mac to 14.6.1 (23G93). In 1P's Security Settings, TouchID is unchecked and when I try to check it, the check mark input just blinks and the check immediately disappears. Do you need more logs?

  • Twobelowzero
    Twobelowzero
    Community Member
    edited August 14

    Same issue as above - go to click the Touch ID check box, it flickers but won't stay ticked. On the latest version for my machine - 1Password for Mac 8.10.40 81040031, on PRODUCTION channel running on iOS 13.6.9 (22G830). Seems since the last few updates 1PW has become sluggish and now this issue. Touch ID works for opening the mac and its set as per the 1PW instructions.

  • Dave_1P
    Dave_1P

    Hello @jakedeg and @Twobelowzero! 👋

    I'm sorry that you're not able to turn on Touch ID for 1Password on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#31979

  • Twobelowzero
    Twobelowzero
    Community Member

    DSA-97977-425

  • jakedeg
    jakedeg
    Community Member

    PRZ-67551-496.

  • Dave_1P
    Dave_1P

    @Twobelowzero and @jakedeg

    Thank you for posting the Support IDs. Let's continue the conversation over email.

    -Dave

  • Dave_1P
    Dave_1P
    edited August 14

    Hello folks,

    If Apple Watch or Touch ID unlock are turned off after an update and you're unable to turn them back on but instead see the checkbox turn off by itself like the GIF below then you are likely running into a known issue that our development team is investigating and working on a fix for.

    image

    The issue is caused by a conflict between two different lines in 1Password's settings.json file. You can workaround the issue, while preserving the rest of your settings by following these steps:

    1. Right-click on the 1Password icon in your menubar and click Quit.
    2. Click the Finder icon in the Dock.
    3. From the menu bar, choose Go > Go to Folder.
    4. Copy and paste the following, then press Return:
    • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
    1. Right-click on settings.json and choose Open With > TextEdit.
    2. Remove all of the following lines, if you see them:
    • "security.authenticatedUnlock.appleTouchId": true,
    • "security.authenticatedUnlock.appleWatchUnlock": true,
    1. Save settings.json and close TextEdit.
    2. Open and unlock 1Password for Mac from your Applications folder using your account password.
    3. Click on 1Password next to the  in the menu bar.
    4. Click Settings.
    5. Click Security.
    6. Turn Touch ID / Apple Watch unlock back on.

    If that doesn't work then please let me know and I can help further. If you're running into a different Apple Watch or Touch ID issue then do not follow these steps but create a new thread.

    -Dave

    ref: dev/core/core#31979

  • Twobelowzero
    Twobelowzero
    Community Member

    HI Dave. This has worked for me on the app but neither safari or Chrome 1PW extensions show the Touch ID icon?

  • Dave_1P
    Dave_1P

    @Twobelowzero

    Thanks for the reply. Try the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Applications folder.
    4. Open your web browser.

    If that still doesn't work then make sure that app integration is turned on for 1Password in the app: 1Password > Settings > Browser > Connect with 1Password in the browser.

    Let me know how that goes.

    -Dave

  • Twobelowzero
    Twobelowzero
    Community Member

    Thanks Dave - back up and running now.

  • Dave_1P
    Dave_1P

    @Twobelowzero

    I'm glad that Touch ID is working again. 🙂

    -Dave

  • dig
    dig
    Community Member
    edited August 18

    I also cannot enable Touch ID. I can check the box to enable it, but it immediately unchecks it. I have submitted my diagnostic report to the email you mentioned above.

    Support ticket: MLN-29111-622

  • dig
    dig
    Community Member

    Support contacted me and this is what fixed it:

    1. Right-click on the 1Password icon in your menubar and click Quit.
    2. Click the Finder icon in the Dock.
    3. From the menu bar, choose Go > Go to Folder.
    4. Copy and paste the following, then press Return:
      • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
    5. Right-click on settings.json and choose Open With > TextEdit.
    6. Remove all of the following lines, if you see them:
      • "security.authenticatedUnlock.appleTouchId": true,
      • "security.authenticatedUnlock.appleWatchUnlock": true,
    7. Save settings.json and close TextEdit.
    8. Open and unlock 1Password for Mac from your Applications folder using your account password.
    9. Click on 1Password next to the Apple icon in the menu bar.
    10. Click Settings.
    11. Click Security.
    12. Turn Touch ID / Apple Watch unlock back on.
  • Dave_1P
    Dave_1P
    edited August 19

    @dig

    I'm happy that the team was able to provide you with a solution. I've merged your comments into the existing thread for the issue and you can find the workaround steps here.

    -Dave