Can't enable Touch ID or Apple Watch, the checkbox just turns off immediately

dig

I'm happy that the team was able to provide you with a solution. I've merged your comments into the existing thread for the issue and you can find the workaround steps here.

-Dave

Support contacted me and this is what fixed it:

1. Right-click on the 1Password icon in your menubar and click Quit.
2. Click the Finder icon in the Dock.
3. From the menu bar, choose Go > Go to Folder.
4. Copy and paste the following, then press Return:
   • ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings
5. Right-click on settings.json and choose Open With > TextEdit.
6. Remove all of the following lines, if you see them:
   • "security.authenticatedUnlock.appleTouchId": true,
   • "security.authenticatedUnlock.appleWatchUnlock": true,
7. Save settings.json and close TextEdit.
8. Open and unlock 1Password for Mac from your Applications folder using your account password.
9. Click on 1Password next to the Apple icon in the menu bar.
10. Click Settings.
11. Click Security.
12. Turn Touch ID / Apple Watch unlock back on.

I also cannot enable Touch ID. I can check the box to enable it, but it immediately unchecks it. I have submitted my diagnostic report to the email you mentioned above.

Support ticket: MLN-29111-622

Twobelowzero

I'm glad that Touch ID is working again. 🙂

-Dave

Thanks Dave - back up and running now.

Twobelowzero

Thanks for the reply. Try the following:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder.
4. Open your web browser.

If that still doesn't work then make sure that app integration is turned on for 1Password in the app: 1Password > Settings > Browser > Connect with 1Password in the browser.

Let me know how that goes.

-Dave

HI Dave. This has worked for me on the app but neither safari or Chrome 1PW extensions show the Touch ID icon?

Hello folks,

If Apple Watch or Touch ID unlock are turned off after an update and you're unable to turn them back on but instead see the checkbox turn off by itself like the GIF below then you are likely running into a known issue that our development team is investigating and working on a fix for.

The issue is caused by a conflict between two different lines in 1Password's settings.json file. You can workaround the issue, while preserving the rest of your settings by following these steps:

1. Right-click on the 1Password icon in your menubar and click Quit.
2. Click the Finder icon in the Dock.
3. From the menu bar, choose Go > Go to Folder.
4. Copy and paste the following, then press Return:

• ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data/settings

1. Right-click on settings.json and choose Open With > TextEdit.
2. Remove all of the following lines, if you see them:

• "security.authenticatedUnlock.appleTouchId": true,
• "security.authenticatedUnlock.appleWatchUnlock": true,

1. Save settings.json and close TextEdit.
2. Open and unlock 1Password for Mac from your Applications folder using your account password.
3. Click on 1Password next to the  in the menu bar.
4. Click Settings.
5. Click Security.
6. Turn Touch ID / Apple Watch unlock back on.

If that doesn't work then please let me know and I can help further. If you're running into a different Apple Watch or Touch ID issue then do not follow these steps but create a new thread.

-Dave

ref: dev/core/core#31979

Twobelowzero and jakedeg

Thank you for posting the Support IDs. Let's continue the conversation over email.

-Dave

PRZ-67551-496.