New sign-in alerts and welcome page appearing with 1Password for Safari (Safari version 18.3 beta)
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Same issue here since iOS 18.3.
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According to my profile I now have 138 Safari extensions linked to my account (for 3 devices: iMac, iPhone and iPad). Some of those records for the same device have just half an hour among them and still generated new "We've noticed a new sign-in to your 1Password account (xxx) on a new device." mails.
That my iMac is listed as both macOS 14.6(App) and 10.15.7 (Safari extension) is irritating, but less of a problem than the many emails (it seems that reported client will not be updated when I update the OS).
I too, would love to see this fixed...
OS: MacOSX 10.15.7
Browser: Safari 18.3 (20620.2.2)
1Password Extension for Safari: client_build 81056028
1Password for Mac: 8.10.56 (81056028)1 -
Oh guess I should have came here first before opening a ticket lol. It appears it's not just a me issue.
"Same Here Bump"
You should also check your authorized devices in your account management tab. You will have like 50+ Safari's on there!
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This is happening with my iOS devices (iPhone and iPad). Most of the time I open Safari on my iOS devices, 1Password opens a new tab asking me to set up the 1Password extension, although I've had 1Password for years.
This started happening maybe about a few weeks ago. It is happening 50-70% of the time I switch to Safari.
In addition, I started getting email that says "new 1Password sign-in alert". Again, not all the time but quite frequently. This also makes no sense as I've had 1Password for years, and I'm using the same devices.
Is there a way to fix this issue? My info:
- 1Password version: 8.10.56
- iOS and iPadOS: 18.3
1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: iOS/iPadOS 18.3
Browser: Not Provided0 -
anyone?
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Same issue here with the same timeline.
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Here's the response I recieved on 12/31, no updates since:
From: 1Password Support support@1password.com
Date: Tuesday, December 31, 2024 at 17:25
To: jrsmith817
Subject: Re: [#CRL-57918-958] SUMMARY: I keep getting new sign in alerts every time I use my browser.Hi there,
Thank you for contacting 1Password Support. My name is Samer and I'll be happy to help you.
If so, our Development team are currently investigating an issue where users on iOS 18.3 or Safari 18.3 on Mac are receiving sign in emails when they use 1Password in Safari, as well as seeing the initial setup flow. While I don't have a timeline for when the fix will be available, rest assured that they're working to get it out as soon as possible. Though I understand it's not ideal, one workaround for iOS in the meantime would be to disable the 1Password for Safari extension on your iOS device(s) and use AutoFill to fill your logins instead. Similarly, you could disable the extension in Safari on your Mac and use Universal Autofill to fill in Safari. Alternatively, you could try and revert to a previous version of Safari on your Mac.I do apologize for any inconvenience this may cause in the meantime. Let me know if you have any questions.
Samer Yalda
Jr. CX Technical Representative @ 1Password2 -
Same here, was hoping there'd be more in these forums about the issue
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Would love an update at some point—even just to say "it's Apple's fault" or whatever. Thanks
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Same here. And overlapping issues: https://1password.community/discussion/149385/many-many-extensions-sign-ins-again#latest
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Yep, this needs an urgent fix
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Same here.
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@DaviatorSF that is a great workaround. I disabled the 1P Safari extension on both my iPhone and iPad and turned off that Share across devices so it still works on my Mac. I don't seem to be getting any of those emails any more and 1Password filling still works surprisingly well. Makes you wonder what the great value of the extension really is.
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Every time I open Safari in iOS I get the 1Password page asking me to load the browser extension. Why is this happening in iOS?
1Password Version: 1Password for iOS 8.10.56 (81056028)
Extension Version: Not Provided
OS Version: 18.3
Browser: Safari0 -
Hi everyone. Please see the comment I linked above – https://1password.community/discussion/comment/722601/#Comment_722601 – to learn more about how to stop these "new sign-in" emails by temporarily turning off 1Password for Safari on iOS.
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@dbsawyer – These are both symptoms of the same issue, realistically. Because Safari makes 1Password forget you've been signed in, it can't remember being signed in before, so when it reconnects, we have no way of telling that it isn't a new device. Each new email = one "new" device, because there isn't any way for 1Password to know any better when Safari destroys its database.
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Hi @TomWolsky
Most likely, it's because you're using a beta of iOS 18.3. We have heard reports of Safari in that version of iOS doing less-than-ideal things to the 1Password Safari extension's database, which makes it forget that you've used it before. We've raised it with Apple in case it's something they need to fix, and are working on a fix of our own to see if we can work around this change in Safari. All of that is in progress right now.
For now, you may want to turn off the 1Password Safari extension to stop this happening. You can do that in the Settings app > Apps > Safari > Extensions.
Please let me know if you have any questions, or would like any further help.
— Grey
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Hey folks. This is something to do with iOS 18.3 beta, and you can read more about this here:
☞ https://1password.community/discussion/comment/722601/#Comment_722601
The tl;dr is that something about Safari changed in iOS 18.3 which destroys the 1Password extension's database, making it think you're signing in repeatedly, with no way to tell the difference.
Please thread any questions there if needed.
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Thank you Grey. I was puzzled by the page as the extension was on. I'll see what happens with it switched off.
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There are a bunch of overlapping threads on this. See this response from 1P:
https://1password.community/discussion/comment/722601/#Comment_722601
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I'm getting the same thing. The IP address indicates my laptop rather than other devices. I am currently guessing that it's due to the fact that I'm running the macOS Sequoia beta.
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A quick patch to block those auto signs request or the new tab requesting extension configurations/tutorial would be enough to stop all those complains.
Instead of making it difficult to see how to stop the annoying bug, 1Password should have just release a patch until the issue is actually fixed and released “eliminating” the patch.
You can do a better job with all the money we pay for this tool.
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@Apocalypse In defense of 1Password, this only happens when users are running the iOS 18.3 beta, so I can understand that this is not as high priority as some of their other work might be.
On the other hand, I have turned off the extension on my iPhone and iPad and still get some of those emails but not as many. I'm not sure how that can be. Maybe because I am running macOS 15.3 beta with the 1Password for Safari extension?
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**Yeah, here's what's happing from 1PW support--->
**
From what you've described, it seems you are running into a recently identified issue that our Development team is actively addressing. This issue specifically affects users on the iOS 18.3 beta and macOS 15.3 beta, where extension storage in Safari 18.3 beta is frequently cleared.Direct feedback to Apple has been submitted, and our Development team is working on a solution. I've added your case to our internal tracker for this issue. In the meantime, reverting from the beta back to the latest stable public release of macOS/Safari is the recommended workaround.
They are actively testing a version to resolve the issue. Until then I've got it working fine with Chrome and Firefox for Mac and I've updated it on my Mac Mini M4 to download the nightly version of 1PW nightly version for the Mac with high hopes one of those updates will manifest a fix.
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I understand I am running beta macOS which honestly may be the issue but this issue is so annoying to me I am considering wiping my MacBook back to public software. Basically the 1password extension for safari will persistently every few min create two new tabs in safari basically doing what it does when you initially install the extension. I will try to get screenshots next time it does this. I already tried uninstalling the add on and reinstalling it. It did not start happening until I updated to 15.3 beta 1 a few days ago unfortunately.
1Password Version: 1Password for Mac 8.10.56 (81056028)
Extension Version: 8.10.56.28
OS Version: macOS 15.3
Browser: Safari0 -
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A timetable for the resolution of this annoying bug would be more than welcome
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I switched off extensions, but unfortunately it keeps happening. I suppose it’s the correct behavior if the extensions is off.
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A timetable for the resolution of this annoying bug would be more than welcome
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