These are our forum rules, which you agree to when creating an account:
The purpose of the 1Password support forum is as a platform for
getting help from 1Password staff and other members of the community.
You agree, through your use of this service, that you will not use this
community to post any material which is knowingly false and/or defamatory,
inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually
oriented, threatening, invasive of a person's privacy, otherwise in violation
of any law, or in any way disruptive to the core purpose of this support forum.
You agree to adhere to all of these guidelines in order to participate.
We at this community also reserve the right to reveal your identity (or
whatever information we know about you) in the event of a complaint or legal
action arising from any message posted by you. We log all internet protocol
addresses accessing this web site.
Please also note that advertisements, chain letters, pyramid schemes, and
solicitations are inappropriate on this community.
We reserve the right to remove any content for any reason or no reason at all.
We reserve the right to terminate any membership for any reason or no reason at all.
You must be at least 13 years of age to use this service.
The long and short of it is: be kind. Be respectful of other customers and of the 1Password Team Members that are here to help you.
Being respectful includes but is not limited to:
We're here to help, but the use of this support forum is a privilege, not a right.
It is also worth noting that this is a public discussion forum. Anyone on the internet may be able to read what you post here. As such, please avoid posting any personal details or identifying information (e.g. email addresses, order numbers, full names, etc.) that you would not be comfortable having as public record. If you’d like to contact us about a matter which may require the sharing of some private details please email us instead:
And never send us, or post on the forum, your Master Password or Secret Key for 1Password.
Unless requested to do so by a 1Password Team Member, please do not contact us about an issue by multiple support channels (e.g. both the forum and email). Doing so slows down the support process for everyone by causing duplication of effort.
We tend to answer questions in the order in which they are received. This is not a live chat. Please try to avoid replying to yourself, as that will only delay a response.
Old threads are archived to avoid stale information causing undue confusion.
We look forward to assisting you along your journey toward a more secure digital life. Thank you.