Crash when checking Software Updates [All known issues resolved as of beta 8]

lowercaseman

I've tried checking and unchecking to include betas to no avail. I've submitted my crash log and a ticket #WLZ-75193-834.

jordanborth

I am experiencing the crash as well from beta-6. The app is in the Applications folder. Include Beta Builds is selected. I'm not running LittleSnitch or Hands off.

pjhubbard

1Password Beta 7 crashes every time I run it. I have the latest version.

pjhubbard

I meant the updater not the app! Sorry!

tiantai

Enabling the "beta" (which was already enabled, actually, but I disabled it and re-enabled it for double measure) does not resolve this Updater crash issue. I also double checked that the software is installed in /Applications, which it is.

Edit: Support ticket #GQY-43352-447

pjhubbard

I'm getting the updater crash every time I run the updater with the latest beta-I have "include beta builds" checked. I'm using the latest version released today.

huffalumpy

metoo

macmuchmore

I have the same issue.

Beta is checked.
It's installed in Applications
Running version 7.0.BETA-6
Do NOT have Little Snitch or HandsOff! installed/running

gordon3834

Same issue. Happening to me on Beta 6. No network blocking or sniffing apps, all the update options are checked. macOS 10.13.4 (17E199)

Crash log says:

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
abort() called
terminating with uncaught exception of type NSException

archiemac

Updater for 1Password Ver 7.0.BETA-6 on MacOS 10.13.4 crashes every time.

Apple report data says

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
abort() called
terminating with uncaught exception of type NSException
etc...

defiant

Also getting the same thing in Beta 6

Stephen_C

There is a long existing thread about this crash here (the link will take you to the place in the thread where the beta 6 crash reports start). In summary, AgileBits is well aware of the need for a fix.

Stephen

skeskali

I'm still experiencing crashes, with or without "Include beta builds" being checked.

Stephen_C

If you are using beta 6 there is a known crash in the updater, whether or not Include beta builds is checked in 1Password 7 > Preferences > Updates: see this thread. (The link will take you to the place in the thread where the beta 6 crash reports start.)

Stephen

skeskali

Same problems here, and I do have Little Snitch installed and running.

Master0

I'm running beta 6 and have the same problem. I also use LittleSnitch.

Ben

Thank you for the reports folks. As Lars mentioned we are aware of the issue and are working toward a fix. :)

Ben

sonenthal

I do NOT have either Little Snitch or Hands Off installed or running

Ben

Thanks, @sonenthal.

Ben

Ben

Hi folks. I merged a couple of threads here so things may look a little disjointed in places. We're aware of the issue and are working on a fix. Thank you for the reports.

Ben

ralfstch

Right now the crashes are back for me with Beta 6 and activated Beta Builds:
Here the log:
rocess: 1Password Updater [4534]
Path: /Applications/1Password 7.app/Contents/Helpers/1Password Updater.app/Contents/MacOS/1Password Updater
Identifier: com.agilebits.onepassword7-updater
Version: 7.0.BETA-6 (70000006)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password Updater [4534]
User ID: 502

Date/Time: 2018-04-06 17:00:53.247 +0200
OS Version: Mac OS X 10.13.5 (17F35e)
Report Version: 12
Anonymous UUID: C48BA8F0-9503-B266-ABB4-98D92DBF6B6F

Time Awake Since Boot: 10000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
abort() called
terminating with uncaught exception of type NSException

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff51c286bb exceptionPreprocess + 171
1 libobjc.A.dylib 0x00007fff7985b942 objc_exception_throw + 48
2 CoreFoundation 0x00007fff51cb89a5 +[NSException raise:format:] + 197
3 Foundation 0x00007fff53d8c757 -[NSConcreteAttributedString initWithString:] + 135
4 AppKit 0x00007fff4f3d927f -[NSAlert setInformativeText:] + 56
5 1Password Updater 0x000000010e71a529 1Password Updater + 46377
6 1Password Updater 0x000000010e7197ea 1Password Updater + 42986
7 libdispatch.dylib 0x00007fff7a44064a _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff7a438e08 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff7a4443e5 _dispatch_main_queue_callback_4CF + 1148
10 CoreFoundation 0x00007fff51be1ea9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 9
11 CoreFoundation 0x00007fff51ba46ba CFRunLoopRun + 2586
12 CoreFoundation 0x00007fff51ba3a07 CFRunLoopRunSpecific + 487
13 HIToolbox 0x00007fff50e81d96 RunCurrentEventLoopInMode + 286
14 HIToolbox 0x00007fff50e81b06 ReceiveNextEventCommon + 613
15 HIToolbox 0x00007fff50e81884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
16 AppKit 0x00007fff4f134a73 _DPSNextEvent + 2085
17 AppKit 0x00007fff4f8cae34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
18 AppKit 0x00007fff4f366e7b -[NSApplication _doModalLoop:peek:] + 476
19 AppKit 0x00007fff4f54bc9f __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
20 AppKit 0x00007fff4f54bc4c __35-[NSApplication runModalForWindow:]_block_invoke + 75
21 AppKit 0x00007fff4f9fa219 _NSTryRunModal + 100
22 AppKit 0x00007fff4f364911 -[NSApplication runModalForWindow:] + 133
23 1Password Updater 0x000000010e7192f5 1Password Updater + 41717
24 1Password Updater 0x000000010e71c373 1Password Updater + 54131
25 1Password Updater 0x000000010e71b7a4 1Password Updater + 51108
26 CoreFoundation 0x00007fff51bb961c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
27 CoreFoundation 0x00007fff51bb94ea CFXRegistrationPost + 458
28 CoreFoundation 0x00007fff51bb9221 ___CFXNotificationPost_block_invoke + 225
29 CoreFoundation 0x00007fff51b77d72 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1826
30 CoreFoundation 0x00007fff51b76e03 _CFXNotificationPost + 659
31 Foundation 0x00007fff53d4f8c7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
32 AppKit 0x00007fff4f267206 -[NSApplication _postDidFinishNotification] + 313
33 AppKit 0x00007fff4f266e4f -[NSApplication _sendFinishLaunchingNotification] + 220
34 AppKit 0x00007fff4f139ab3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 562
35 AppKit 0x00007fff4f1396e9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
36 Foundation 0x00007fff53d92714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
37 Foundation 0x00007fff53d92592 _NSAppleEventManagerGenericHandler + 102
38 AE 0x00007fff52d5bdd0 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 1788
39 AE 0x00007fff52d5b677 _ZL25dispatchEventAndSendReplyPK6AEDescPS + 41
40 AE 0x00007fff52d5b565 aeProcessAppleEvent + 383
41 HIToolbox 0x00007fff50e914a0 AEProcessAppleEvent + 55
42 AppKit 0x00007fff4f134d32 _DPSNextEvent + 2788
43 AppKit 0x00007fff4f8cae34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
44 AppKit 0x00007fff4f129885 -[NSApplication run] + 764
45 AppKit 0x00007fff4f0f8a72 NSApplicationMain + 804
46 1Password Updater 0x000000010e712222 1Password Updater + 12834
47 libdyld.dylib 0x00007fff7a472015 start + 1
48 ??? 0x0000000000000005 0x0 + 5

Ben

Thanks @ralfstch. I'll pass the message along.

Ben

Docproc

Nothing useful to add, other than that I'm seeing the same crash:

• Version 7.0.BETA-6 (70000006)
• Not running Little Snitch or Hands Off
• "Include beta builds" is checked

HTH

Glenn.

PBAdams

Not sure if this is intended, but up to Beta-5, clicking "Check for Updates..." gives me a dialog box with a completed progress bar, which disappears and then nothing. No updates are installed.

I am currently re-downloading the installer and running manually.

---

1Password Version: 1Password 7 Version 7.0.BETA-6
Extension Version: 1Password 7 Version 7.0.BETA-6 (70000006)
OS Version: macOS 10.12.6
Sync Type: 1Password Families

macjeffva

I have the same issue. Also on Beta 6. Does not say no update or that there is an update. Running Mac OS X 10.13.5 beta 1 but 10.13.4 release did the same thing.

telephoneman

I think everything is said now - lets wait for the fix 😊
@Ben please give us feedback and maybe again the link where we can download the updated version. I assume currently the update via update is "out of order" so we will never get the fix through the updater

Lars

@telephoneman - and others:

I assume currently the update via update is "out of order" so we will never get the fix through the updater.

I actually would NOT assume that, since I'm not completely sure what the deal is yet. But your guess is certainly one of the potential options, so if you'd like to be sure of things, grabbing the newest .pkg installer from the 1Password 7 for Mac beta updates server directly isn't a bad idea.

lets wait for the fix

Best strategy of all, at this point. You didn't hear it from me, but I think we might actually have such a thing coming in next update. 🤫Hang tight for just a bit longer, folks. Thanks for your patience.

TeeeTw0

Same here - on Beta 5 the auto updater worked fine and on Beta 6 it's crashing again.

See here for crash log file: https://dropbox.com/s/oqny889uxist8v1/1Password%207%20Beta%207%20Autoupdate%20Crash.txt?dl=0log.

Lars

@TeeeTw0 - thanks for weighing in, and apologies for the troubles.