Crash when checking Software Updates [All known issues resolved as of beta 8]

mattquist

I don't see where 1Password7 beta is available on the site. I followed the instructions here:
https://support.1password.com/betas/ (where it says "You can update to the latest beta release right in 1Password for Mac."),

and then here:
and here https://support.1password.com/switch-from-mac-app-store/

to no avail. What am I missing? Thanks for your help!

Ben

@mattquist

This thread has that information:

Welcome to the 1Password 7 for Mac Beta! — 1Password Support

Please read the whole thread as it sets the expectation for running the beta. :)

Ben

erich22

FWIW, choosing 1Password7->Check for Updates returns immediately before posting 'you have the latest version'. Shortly thereafter, the updater crashes.

Stempnakowski

Experiencing the same behavior as erich22. Running Beta 6 on 2015 MBP w/ MacOS 10.13.5 (17F35e)

huffalumpy

metoo. Little Snitch and Knock Knock and everything else from Objective-See installed. 1P updaters etc. allowed

tiantai

Perhaps a sticky post could be created addressing this updater crash issue? The post could acknowledge it and also say that when the next beta update comes out, it'll be posted there (assuming that the updater can no longer update beta users to the next beta version).

This will help since it's tedious to keep checking this ever growing thread to see how to get the next update.

Ben

Hi @tiantai,

The thread we’re posting in is sticky / announced. You can always find the latest version here:

https://app-updates.agilebits.com/product_history/OPM7

But we’ll also post an update here when a new beta is released.

Ben

jensche

Same here... Even with checked for beta updates.

Always got a crash of the updater.

Ben

Thanks, @jensche. We’re aware of the issue and are working on a fix.

Ben

lightstream

Same issue as above on beta 6

Ben

Thanks @lightstream. We hope to publish beta 7 today and I’m hopeful that the changes that have been worked on will make it into that build.

Ben

twilsonco

I'm experiencing this crash on macOS 10.13.4 stable with 1Password 7 Version 7.0.BETA-6 (70000006). Updater starts and crashes immediately. Here's the beginning of the crash report:

Process: 1Password Updater [4533]
Path: /Applications/1Password 7.app/Contents/Helpers/1Password Updater.app/Contents/MacOS/1Password Updater
Identifier: com.agilebits.onepassword7-updater
Version: 7.0.BETA-6 (70000006)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password Updater [4533]
User ID: 503

Date/Time: 2018-04-10 12:00:42.559 -0600
OS Version: Mac OS X 10.13.4 (17E199)
Report Version: 12
Anonymous UUID: E2C2D24C-9A15-D221-1F5B-6276AB476049

Sleep/Wake UUID: 3150A81F-41C7-40CD-9A33-3292ACEEC247

Time Awake Since Boot: 53000 seconds
Time Since Wake: 10000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'NSConcreteAttributedString initWithString:: nil value'
abort() called
terminating with uncaught exception of type NSException

Ben

Thanks, @twilsonco

Ben

Cafeine

The Updater crashes with or without the Include beta builds option checked here too. (Beta 6)
macOS 10.13.4

Ben

Thanks @cafeine. We’re aware. We hope to have this fixed up in beta 7.

Ben

Cafeine

I was pretty sure you were, but better safe than sorry (and awesome work anyway ;) )

Ben

:+1: :)

Ben

mikeormerod

Just received an update notice and the Updater instantly crashes :( This was with B6. I just manually downloaded B7 and this no longer crashes on the update check.

owine

Manually installed B7 and no longer experiencing a crash when checking for updates.

JadC

I had beta builds enabled, but am still crashing out (after manually checking for updates a few days ago). The release of the Beta 7 build today prompted a check for updates (in the background, not manual), but the updated is in a constant crash loop whenever it is opened, manually or automatically. I had to manually go to the release notes site and download the new version.

yphoenix

I'm getting this crash with the updater using 7b6 - beta builds is enabled.
Managed to download b7 from the release notes page, so all is good.

Ben

Hi folks. If you are experiencing this issue please manually install 1Password 7 for Mac beta 7 using this link:

1Password for Mac Release Notes

Ben

yphoenix

Well I had to force quit b6 to run the installer, because of this proliferation of 1P processes.....

Stephen_C

@Ben it may be worth noting here that the installer for beta 7 appears not completely to quit 1Password 7 to allow the installation to proceed (at least, it didn't for me)—so people may have manually to quit 1Password and its associated helper by pressing ⌃⌥⌘Q. I mention only to avoid a flood of posts from people complaining about a stalled install. :)

Stephen

Ben

Oof. Okay, thanks @Stephen_C. I updated the OP.

Thanks @yphoenix.

Ben

mzehner

Confirming, manually installing beta 7 fixed the updater crash for me. Thanks for the quick fix.

Ben

Thanks for the confirmation, @mzehner :+1:

Ben

Damnatus

Have had the same issue, @Stephen_C has reported. Installer wasn't able to quit 1Password 7. I had to do it over the Activity Monitor.
Would also subscribe to what @mzehner has said: Updater seem now to work.
I had BETA-1 (older manual download) update to BETA-6 over enabling Beta updates, but as BETA-7 was rolled out the updater crashed either set on Beta Channel or not.

Ben

Thanks for letting us know, @Damnatus. I’ve filed an issue for the problem where the installer does not properly quit 1Password 7.

Ben

ref: apple-575

twilsonco

For me, on macOS 10.13.4, problem is resolved as of v7 beta 7. Thanks!