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Two-factor authentication problem

PhafaeL_
PhafaeL_
Community Member
edited October 2018 in Memberships

I've been through the worst case scenario today. I had logged into 1Password on my Google Chrome browser multiple times, but each time I log in, it asks me to put the Authenticator code as if it was the first time that I access 1Password on it. I've actually updated my master password less than two weeks ago, but it still asks me for the code. This wasn't much of a problem until 4 hours ago, when my phone fell off my hand and hit the floor, and now the display is gone. Now I can't access the 2FA code to log into 1Password on my browser anymore, because my phone is the only thing I have it on. I'm also not part of any families, groups or anything on 1Password. What can I do to resolve the issue? I've already bought a new phone, and I don't really want to replace the old display just for this, but perhaps that's the only solution...

1Password Version: 7.2.581
Extension Version: 4.7.3.90
OS Version: Win 10 64 bit
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @PhafaeL_

    I’m sorry to hear about your phone, and for the delay in getting you an answer here. Were you able to find a solution? If not, our security team may be able to help. Please email us at support+forum@1password.com and then post the support ID you get back here so I can get you in touch with them.

    Thank you.

    Ben

This discussion has been closed.