@Ben thanks 🙏🏼 I’ll wait for your reply to subscribe.
You have mail! Please continue the discussion with my colleagues.
It looks as if you have mail too. Please continue the discussion with my colleagues.
I wanted to subscribe but I do not see the offer anymore, even after I enter my payment informations. Then I actually paid, thinking it will apply the 50% off automatically, and still couldn't get the discount, may I get some help with that please ?
Reaching out to us via email directly at [email protected] to make sure everything was applied properly would be your best bet. After reaching out, you'll receive a reply from BitBot with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to connect the dots and locate your email conversation.
I probably did something wrong during my conversion signup but I’m a Standalone License Trade-In client and wanted to take advantage of the 50% Off for 3 Years offer.
The pre-advice of my upcoming billing is incorrect. From looking at a support thread, it appears that mis-billing can occur and to submit a ticket to get the problem resolved.
The support ID is [#KFY-96274-228]
Best regards! Jim
I also do not know what I did wrong, but I had my account frozen, and when I saw this 50% on the website, I add my details and an account was created under the same email but on my computer and phone still appears that the account is frozen.
I believe that my support ID is [#IPU-96862-684]
Could I have some support with this?
Many thanks in advance,
Please continue the discussion with my email colleagues. Yep, that the support id. i appreciate you sharing it.
We have your ticket. Someone will be with you as soon as possible.
It appears that the 50% off for 3 years is only for folks converting from a license to a 1password.com membership. Are there are any discounts for loyal customers? I've been around since 1password v3. I get a modal popup every few days when I open password with this offer. To rub salt in, there's a persistent reminder in the lower left corner of the 1password app window.
Why offer me a discount I can't use?
I'm sorry to hear that you're seeing a persistent upgrade offer if you're already using a 1Password membership. So that we can take a look at this, as well as look into any discounts that might be available, I'd like to ask you to create a diagnostics report from your Mac:
Attach the diagnostics to an email message addressed to [email protected].
With your email please include:
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Dave_1P, thanks for your reply. I have followed your instructions. My Support ID number is:
Thanks so much @setzer! It looks like we're in touch with you via email so we'll let our Billing team work their magic. 🙂